Build Futures, One Job at a Time – Hiring Job Development Manager

Job Summary:

The Work Adjustment Training (WAT) Manager is responsible for the supervision and oversight for the job coach team (excluding Pak Mail and Archive job coaches), with direct responsibility for job coaches' performance and performance management, keeping the WAT registry filled with active clients, managing the WAT client list and each worksite census, and ensuring program and worksite compliance. The WAT Manager is also responsible for all assigned program deliverables and performing quality checks for direct staff. The WAT Manager is a leadership position and requires appropriate leadership decision-making and comportment as a member of the DKA manager team.

This job is not eligible for work from home status, and is an onsite and staff-facing role. Work from home may only occur after direct approval from the CEO, and only for a specific and limited time with full expectation of return to work at the end of the approved period.

Supervisory Responsibilities:

• Participates in job coach recruitment, interviews, hiring process, and trains assigned staff in each of their assigned programs and duties.
• Oversees the daily workflow of each assigned staff member.
• Provides constructive and timely performance evaluations for staff, including holding them accountable for their job duties and other responsibilities as stated in their job description.
• Handles ongoing performance feedback, up to preparation for discipline and termination of employees, in accordance with company policy.

Supervisory Tasks:

• Responsible for all assigned staff members timekeeping for accuracy and timeliness, using DKA selected software (ISolved), including monitoring inconsistent and/or inaccurate entries, managing and approving time off requests and ensuring their proper entry, and ensuring client and staff assignments coverage for all absences.
• Collaborate with other managers and the manager on duty for any coverage issues that arise.
• Responsible for checking all staff work in Kipu for documentation, notes, and all required deliverables.
• Responsible for all regular performance reviews for direct report staff.
• Responsible for regular, timely, task and performance related feedback to guide, adjust, advise, correct, and otherwise manage staff performance.
• Ensure compliance will all company policies, all program requirements, and all grants, contracts, state, local and agency compliance, under the direction of the Regional Behavioral Health Authority (RBHA), and take ownership of identifying and proposing practical solutions for any compliance gaps.
• Accountable for ensuring all department deliverables are completed accurately, fully, and on time on a consistent, ongoing basis.
• Participate effectively in any DKA marketing and community engagement, as assigned.
• Ensure make-up BHT training for direct reports is completed as assigned
• Hold regular, planned meetings with direct staff to promote team engagement and understanding of their roles, tasks, and their relationship with DKA's work as a company.
• Ensure team has appropriate and necessary resources to be successful in their jobs, including tools, training, and access to other teams if needed, and escalate to leadership when this cannot be handled without approval.
• Responsible for training all new team members.
• Assist with all reports and deliverables related to company compliance and deliverables.

Department Specific Duties/Responsibilities:

• Establishes, implements, and communicates the strategic direction of the department's operations and program requirements .
• Collaborates with the COO and other members of leadership to develop and meet DKA's goals for the job coach team and the work they do, while supplying expertise and guidance on, staff development needs, human resources issues, and department training.
• Collaborates with other members of the leadership team to carry out DKA's goals and objectives.
• Keeps the WATs filled with assigned clients.
• Manages program and assignments coverage with the Manager of the Day (MOD) for each building and program.
• Manage the WAT client list and worksite census.
• Facilitate new WAT assessments for clients and ensure staff training for those who administer assessments.
• Track WAT and Job Coach deliverables, including all necessary and regular quality checks.
• Supervise all WATs not assigned to Archive Advantage or PakMail, and supervise all assigned direct report staff, janitorial staff, reception staff, clothing closet staff, computer WAT staff, and maintenance staff.
• Collaborate and innovate with the Job Development Manager, to coordinate Adult Recovery Team and Coordination of Care meetings once per month for all clients in WAT, including their Job Developers/Education Specialists, and client determined Adult Recovery Team members, the contact at the Behavioral Health home, or in the event there is none, a DKA Case Manager.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Performs other related duties as assigned, including frontline tasks to assist when staff shortages occur.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Regulatory and Credentialing Requirements:

• Behavioral Health Technician

• High School Diploma or GED
• 3 years of industry-related experience including 1 year in a supervisory role.
• Must be able to gain fingerprint clearance within 90 days of hire
• Must be able to pass drug screen
• Must have a current CPR certification
• Must be current with all required Relias Trainings