BUILD SHOP SUPERVISOR

The Build Shop Supervisor leads, develops, and holds accountable a team of Master Builders and Build Shop Assistants within Club Champion's custom build shop, where clubs are built and finished from the ground up: shafts, grips, heads, and ferrules, to exact swing weight and alignment specifications. This role owns quality and cost outcomes across the full build process. The Supervisor sets standards for build accuracy, material usage, and shop discipline; investigates root causes behind rework and rejected inspections; drives corrective action through training and process improvement. Deep technical knowledge of club building supports this role, applied hands-on when needed to cover volume or demonstrate technique. Success in this role depends on leadership: enforcing consistent standards, developing the team, partnering with other department leaders to maintain quality from build through ship.

ESSENTIAL FUNCTIONS

• Lead daily operations across the full build process, including assembly, swing weight adjustment, gripping, and finishing: ferrule turning, lie/loft bending, and cleaning.
• Train new team members. Provide ongoing coaching and feedback to Master Builders and Build Shop Assistants.
• Hold the team accountable to consistent build standards and shop discipline.
• Investigate root causes behind rework and rejected inspections. Drive corrective action through training and process discipline.
• Track KPIs, including build accuracy, rework/rejected-inspection rate, and material waste. Report on trends.
• Monitor materials and supply usage, particularly higher-cost components, to minimize waste and control build cost.
• Partner with other department leaders to maintain consistency from build through ship.
• Maintain a clean, safe, and efficient shop environment.
• Build or finish clubs hands-on as needed to cover volume or demonstrate technique.
• Perform other duties and responsibilities as assigned.

EDUCATION & EXPERIENCE REQUIRED

• High school diploma or GED equivalent
• 1+ years of experience supervising employees in a production, manufacturing, or hands-on build environment.
• Hands-on golf club building/finishing experience (assembly, swing weighting, alignment, ferrule work, lie/loft adjustment) strongly preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• Experience with MS Office (Excel, Word, Outlook, Teams).
• Problem solver, strong attention to detail, and a quality-first mindset.
• Strong communication skills - written, verbal, and non-verbal.
• Comfortable tracking data and KPIs and turning them into action.
• Solid leadership, communication, and organizational skills.
• General familiarity with warehousing operations is a plus.

WORK ENVIRONMENT

• This role will be predominantly indoors in our Willowbrook location.
• Climate Controlled and Fast-Paced

SUPERVISORY RESPONSIBILITIES & COORDINATION

• Supervise a team of approx. 22 build shop employees

EQUIPMENT USED TO PERFORM THE JOB

• Laptop/Computer
• Hand Tools, Impact Drills, Belt Sander, Heat Guns, Power Saw
• Loft and Lie Machines
• Acetone

PHYSICAL ABILITIES

• Must be able to lift-up to 50 lbs. at one time, bend, and stretch
• Ability to stand and work on your feet for extended periods.

Club Champion, an equal opportunity employer, is committed to equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both actual status and any perceptions or assumptions regarding these statuses.