Job Description:

Essential Duties and Responsibilities

·         Manage a large volume of customer communications through incoming calls, emails and online.

·         Create location accounts for new starts and complete location and bill to information.

·         Set up services in software.

·         Organize and schedule new construction installations and closings.

·         Process closing requests and complete service order.

·         Assist Customer Service and Sales with incoming calls and emails.

·         Record in software system customer interaction and document details of actions taken.

·         Perform a large amount of service order completions mainly through data entry.

·         Review customer accounts and records to answer customers questions.

·         Maintain customer accounts by checking and recording account information in software.

·         Explain services to customers.

·         Receive customer payments.

·         Upload and catalog documents, contracts and service orders into customer accounts.

·         Communicate with customers to address issues/disputes from customers.

·         Respond to customer inquiries, answer questions, organize and schedule service appointments.

·         Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.

·         Manage a large volume of customer communications through incoming calls, emails and online.

·         Create location accounts for new starts and complete location and bill to information.

·         Set up services in software.

·         Organize and schedule new construction installations and closings.

·         Process closing requests and complete service order.

·         Assist Customer Service and Sales with incoming calls and emails.

·         Record in software system customer interaction and document details of actions taken.

·         Perform a large amount of service order completions mainly through data entry.

·         Review customer accounts and records to answer customers questions.

·         Maintain customer accounts by checking and recording account information in software.

·         Explain services to customers.

·         Receive customer payments.

·         Upload and catalog documents, contracts and service orders into customer accounts.

·         Communicate with customers to address issues/disputes from customers.

·         Respond to customer inquiries, answer questions, organize and schedule service appointments.

·         Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.