Builder Customer Experience Representative

Overview:

At HomeTeam, we put people first.We make sure at HomeTeamyou have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

 

Apply in minutes from your mobile phone!

Responsibilities:

As a HomeTeam Builder Customer Service Representative, you can expect to:

• Provide exceptional customer service consistent with HomeTeamPest Defense service standards
• Provide information to Home Builders/Supervisors/Vendors on our products and installations
• Print and distribute service tickets and graphs for the HomeTeamBuilder Technicians / Installers
• Execute regional and corporate reports
• Schedule builder services and resolve accounting questions
• Collect and reconcile payments received from Home Builders
• Maintaining good customer and builder relationships
• Escalate to appropriate builder or customer inquiries to managers
• Able to resolve customer inquiries timely and consistently
• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks
• General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available

There’s plenty of perks too!

• Competitive pay $$ 
• $18 to $18 per hour 
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its uniqueTaexx®built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

       

Qualifications:

Minimum Requirements:

• Must have 1 year of previous customer service experience 
• Entry level customer service skill and technique 
• Basic / entry level understanding of computers 
• Entry level skill on use of company telephone features and how to use them 
• Must be 18 years or older with a high school diploma or GED 

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations
• Job may be eligible for hybrid work schedule after training is completed

 

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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