Building Liaison

ABM Industries

Austin, TX

JOB DETAILS
SKILLS
Communication Skills, Computerized Maintenance Management System (CMMS), Customer Relations, Customer Support/Service, Detail Oriented, Emergency Response, Event Management, Facilities Management, Follow Through, IBM Maximo Asset Management, Lift/Move 25 Pounds, Multitasking, Occupancy Planning, Operational Communications, Operations, Organizational Skills, Policy Development, Problem Solving Skills, Record Keeping, Reporting Dashboards, Safety Standards, ServiceNow, Time Management
LOCATION
Austin, TX
POSTED
8 days ago

Overview

ABM is seeking a highly organized, customer-focused Building Liaison to serve as the primary connection between building occupants, Facilities Management, Security, EHS, and service partners. This role ensures a safe, efficient, and positive workplace experience by coordinating daily operations, communicating service impacts, and helping maintain a high standard of building performance.

 

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

  • Act as the on-site single point of contact for building occupants.
  • Respond to comfort issues, inquiries, and workplace concerns.
  • Conduct routine floor walks and identify improvement opportunities.
  • Manage and triage service tickets in the CMMS system.
  • Coordinate with facilities technicians, custodial teams, vendors, and security.
  • Support planned maintenance, events, executive visits, and room readiness.
  • Assist with emergency response communication and coordination.
  • Enforce building policies, safety standards, and access requirements.
  • Maintain accurate records, dashboards, and reporting logs.

Qualifications

  • Experience in Facilities, Workplace Experience, Hospitality, or similar.
  • Strong communication and customer service skills.
  • Ability to multitask and manage fast-paced environments.
  • Familiarity with CMMS systems (Corrigo, ServiceNow, Maximo, etc.).
  • Strong problem-solving and follow-through skills.
  • Experience in corporate office or multi-tenant buildings.
  • Familiarity with EHS, security, or contractor/vendor coordination.
  • Ability to interpret floor plans and occupancy maps.
  • Customer-first mindset
  • Organization and time management
  • Clear, professional communication
  • Attention to detail
  • Service coordination and ownership
  • High emotional intelligence
  • Ability to walk building floors several times daily.
  • Ability to lift up to 25 lbs when needed.
  • Ability to respond to occasional after-hours or emergency needs.

 

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/