Burleson Night Coverage - Overnight Coverage Lead - Part-Time

HEB

Burleson, Texas

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JOB DETAILS

SKILLS

Best Practices, Cleaning Equipment, Coaching, Communication Skills, Concrete, Corporate Policies, Customer Support/Service, Emergency Management, Emergency Procedures, Equipment Maintenance/Repair, Facilities Management, Food Safety, Heavy Lifting, Identify Issues, Leadership, Loading/Unloading, Maintain Compliance, Operational Communications, Operations Processes, Physical Demands, Problem Solving Skills, Production Planning, Quality Metrics, Refrigeration, Regulations, Reporting Skills, Retail Management, Safety Standards, Sales, Sanitation, Shipping/Receiving, Standard Operating Procedures (SOP), Team Lead/Manager, Time Management, Transaction Processing/Management, Writing Skills

LOCATION

Burleson, Texas

POSTED

30+ days ago

Job Description: Job Summary: As an Overnight Coverage Lead at H-E-B, you'll support Store leadership by providing primary overnight coverage and monitoring Partners, departments, and total-Store safety and sanitation standards.

Key Responsibilities & Essential Functions:

• Store Lead Operations:

Connects / checks in with overnight Partners throughout the Store
Maintains Store conditions and overnight operations
May direct work; addresses complaints; resolves issues
Follows up on production plans and execution of supporting processes
May oversee / support / coach overnight Partners and teams (e.g., Stocking, Overnight Sanitation, TSST, Production Teams) in lieu of or in addition to respective Leads
Provides oversight on product handling; ensures handling and cold chain are not damaging product
Assists with receiving inventory; loads / unloads / moves product
Applies best practices and H-E-B SOP guidelines
Ensures successful communication of overnight operations to daytime Leader
Communicates daily with Store coverage on total store overnight operations

• Customer Service:

Assists with customer complaints; collaborates with department Managers or Store Leaders as appropriate
Provides / coaches on superior customer service
Ensures all overnight point of sale transactions are successfully processed; troubleshoot as needed

• Compliance / Sanitation / Safety:

Addresses customer and Partner accidents
Coordinates compliance with department and Store operating procedures
May oversee / ensure cleaning and sanitizing of sales floor, display cases, prep areas, and equipment in lieu of respective team Lead
Manages / confirms facility and equipment (including refrigeration) are properly maintained and in good repair; troubleshoots facility and equipment issues
Completes time and temperature checks to ensure timely response to refrigeration issues
Executes emergency management procedures according to company policy
Handles product integrity and Partner safety
Confirms compliance with sanitation SOPs / guidelines
Complies with SOPs related to security, receiving / wareroom, and safety
Oversees compliance with federal, state, and H-E-B regulations for product freshness, food safety, refrigeration, sanitation
Performs supervisory responsibilities in accordance with policies and applicable laws

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

6+ months of related experience - Required
Experience leading / supporting an overnight team, or large teams in other business areas - Preferred
Knowledge/Skills/Abilities:
Knowledge of department production stations, including quality standards, set-up, operation, cleaning, and all equipment maintenance - Required
Problem solving and decision-making skills - Required
Interpersonal skills - Required
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) - Required
Ability to write routine reports and correspondence - Required
Ability to communicate effectively with customers and/or groups of Partners - Required
Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form - Required
Ability to deal with problems involving several concrete variables in standardized situations - Required
Ability to support large groups of Partners - Required
Education:

Licenses/Certifications:
Completion of forklift / power jack training Upon Hire - Required
Physical Demands & Working Conditions:
Constantly walk, reach at waist, grasp
Occasionally stand, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold/hot, ambient temperatures, loud noise and wet conditions
Demonstrate the ability to lift 85 lbs, and manage in excess of 85 lbs
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 7/1/2023

About the Company

HEB

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