Bus Analytics Lead

Position Overview

Job Description Summary

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analytics Lead within PNC''s ECO organization, you will be based in Pittsburgh, PA, or Birmingham, AL.

• Serves as a senior individual contributor and subject-matter expert responsible for leading complex business analytics, AI-enabled insight generation, bot automation, and data-driven solution design across multiple functions or business units. Provides technical leadership, consultative guidance, and mentorship while partnering with business leaders, project teams, developers, risk partners, and end-users to identify opportunities, define requirements, and deliver scalable analytical and automation solutions.
• Applies advanced SQL, Python, data visualization, data warehousing, and automation capabilities to analyze large datasets, improve reporting processes, enhance data quality, and enable faster, more accurate business decisions. Recommends analytic and automation approaches, supports implementation and continuous improvement, and communicates complex findings, risks, and recommendations to senior management and cross-functional audiences.

Responsibilities:

1. Senior Analytics Expertise

Serve as a senior subject-matter expert for complex analytics, data modeling, reporting, process analysis, and business intelligence solutions across multiple functions or business units.

2. AI and Automation Solution Leadership

Identify, evaluate, and support opportunities to apply AI-enabled analytics, bot automation, workflow automation, and scripting to improve operational efficiency, data quality, and decision-making.

3. Technical Solution Ownership

Lead the design, development, testing, implementation, and enhancement of analytical solutions, dashboards, automated reporting processes, and bot-supported workflows.

4. Strategic Stakeholder Consultation

Partner with business leaders, project managers, developers, and end-users to clarify objectives, define requirements, assess options, and recommend scalable solutions aligned to business priorities.

5. Mentorship Without Direct Management

Mentor junior analysts and team members by providing technical guidance, reviewing analytical approaches, sharing best practices, and supporting adoption of new tools and methods.

6. Standards and Best Practices

Establish and promote standards for documentation, data governance, process mapping, quality controls, automation readiness, and sustainable analytics solution design.

7. Executive-Level Communication

Translate complex analytical results, automation outcomes, AI-enabled insights, risks, and recommendations into clear business narratives for senior management and cross-functional audiences.

8. Continuous Innovation

Stay current on emerging analytics, AI, automation, and business intelligence trends; proactively recommend practical use cases that improve productivity, accuracy, scalability, and user experience.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions. Serves as mentor to more junior employees.
• Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
• Determining the optimal analytic approach and supporting development, implementation and enhancements.
• Assists peers with guidance on analytic approaches related to more complex solutions.
• Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
• Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC''s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning

Competencies

Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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