Automotive Repair and Maintenance, Computer Skills, Corrective Action, Cost Estimates, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Driver's License, Equipment Maintenance/Repair, High School Diploma, Maintenance Services, Problem Solving Skills, Record Keeping, Repair Orders, Sales, Testing, Track Customer Issues, Writing Skills
Bus/Automotive Service Writer
We are looking for our next super Service Writer!
An individual with superior customer service skills, attention to detail, computer skills, dependable and punctual. Someone with an understanding of our industry and/or a willingness to learn. If this describes you, we would love to discuss this opportunity with you further.
Automotive Service Writer Advisor Job Responsibilities:
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customers’ description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing if needed
- Maintains records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Qualifications / Skills:
- Knowledge of Equipment Maintenance
- Problem solving
- CDK software knowledge
- Quality focus
- Productivity
- Estimating
- Product knowledge
- Customer service
- Safety management
Education and Experience Requirements:
- High school diploma, GED, or equivalent
- 2-plus years of experience in a service advisor role strongly preferred
- Computer and point-of-sale proficiency
- Previous customer service experience
- Valid driver’s license with an acceptable driving record
Compensation/Benefits:
- Generous hourly wage to start
- Fantastic Culture
- 401k + match
- Health, Dental & Vision Insurance
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Excellent Training and Career Advancement Opportunities
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SCHETKY BUS AND VAN SALES