Job Title: Loan Operations Specialist
Location: Johnston, RI
Duration: 3-Month Contract
Pay Rate: $21.15/hr (W2)
Schedule: 100% Onsite | Start time between 8:00 AM – 9:00 AM
Job Summary:
The Loan Operations Specialist provides research and analytical support for lending account reviews. This role involves recreating and verifying loan account histories, performing high-volume data entry, and researching payment activity to identify delinquency timelines. The position requires strict adherence to standard operating procedures (SOPs), strong attention to detail, and the ability to manage repetitive tasks with high accuracy in a fast-paced environment.
Key Responsibilities:
Recreate and verify loan account history and statements
Research loan accounts, credit lines, and payment/debit history
Identify first delinquency dates through payment activity research
Perform data entry using locked Excel templates (no formula editing)
Self-assign and process 20–100 accounts daily from a work queue
Conduct peer quality control (QC) reviews on team members' work
Follow established SOPs and workflow procedures
Communicate internally via Microsoft Teams and email
Provide feedback, ask questions, and collaborate with team members
Required Skills & Experience:
1–2 years of experience in data entry, operations support, or financial services
Strong attention to detail and accuracy in repetitive tasks
Ability to manage multiple priorities in a deadline-driven environment
Proficiency in Microsoft Excel, Word, Outlook, and Teams
Strong organizational, time management, and internal communication skills
Familiarity with loan, payment, or financial terminology preferred
Education:
High School Diploma or equivalent
Additional Information:
Structured training provided, including SOP documentation
Peer Quality Control (QC) is part of onboarding and ongoing workflow
No customer interaction; work is internal and team-focused
In-person interviews preferred