Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.
Hourly Wage: $22.00
Essential Job Functions:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
- Operates a transit vehicle to pick up, transport and discharge passengers while adhering to transit vehicle route schedule and maintaining a pleasant and courteous manner.
- Operates any one of the five models of buses varying in size from 29 to 40 ft.
- Performs HRT pre-trip inspection of transit bus for mechanical problems prior to beginning scheduled run. This includes conducting an external/internal visual inspection of the transit bus and pre-testing all necessary equipment, operating/safety devices, and transit bus controls for use while in service. Also conducts an internal visual inspection at the end of revenue service to collect and turn-in lost items.
- Complete familiarization with system and safety features; geography and roadways of an assigned route and of the entire service area; traffic rules, regulations and laws, transfer points and fare structures.
- Refers to time schedules and instructions for pull-outs, line service, pull-ins, and off-route trips.
- Provides information on bus services to passengers which include bus schedules, routes, and fare information.
- Receives and transmits two-way radio messages involving accidents, incidents, emergencies, criminal activities, or other authorized HRT business utilizing judgment and discretion to ensure customer and individual safety.
- Maintains radio contact with CENTRAL Communication to report transit vehicle breakdown, accidents, interruptions in service, or other vital information to maintain efficient transit operations.
- Writes reports and completes forms as required, may prepare detailed written reports concerning accidents incidents, breakdowns, and mechanical defects, as required at the end of their shift.
- Adheres to safety rules, regulations, and Standard Operating Procedures (SOP) to ensure the wellbeing of Hampton Roads Transit customers and employees.
- Operates a passenger bus safely and effectively in accordance with the Virginia Code and local traffic regulations.
- Maintains scheduled time over assigned route.
- Ensures safe operation of HRT vehicles under adverse conditions.
- Performs vehicle operations at varying hours of day and night. Will work outside regular business hours as required by the Labor Agreement and by the selection of posted runs.
- Collects proper fares from boarding passengers.
- Operates a wheelchair lift, secures passengers wheelchair, and assists passengers with disabilities in boarding, riding, and alighting in a safe manner which may include pushing a manual wheelchair up a particularly steep ramp.
- Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
- All other duties as assigned.
Required Knowledge, Abilities and Skills Essential to Job Functions:
- Ability to comprehend and operate bus on all streets in Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach.
- Ability to operate vehicle under safest possible conditions.
- Ability to establish and maintain good public relations and effective working relationships with others.
- Ability to successfully complete the Bus Operator Training Program, which includes achieving the required minimum scores on all written and driving tests and evaluations.
- Ability to read, write and speak English.
- History of satisfactory attendance, which includes the ability to report to work in a punctual manner.
- Ability to read and understand maps and timetables, which includes determining directions and following a mapped-out route.
- Ability to use prudent judgment and common sense in making quick, safe decisions with minimal supervision and adapt to constantly changing operating environments.
- Ability to effectively communicate, both orally and in writing, while interacting with customers and HRT staff in a courteous, professional manner. This includes providing good customer service by attending to the needs of a diverse customer base in a sensitive manner.
- Ability to work and maintain professional composure while under stress and pressure.
- Must have a working knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, property and the organization.
- Extensive knowledge of defensive driving techniques, safety guidelines; customer service procedures and Standard Operating Procedures relevant to your position.
- Social perceptiveness skill. This includes being aware of others' reactions and understanding why they react as they do.
- Ability to see details from a distance, make sound judgment on objects that are closer or farther away from the vehicle ensuring the proper distance is maintained.
- Ability to recognize when something is going wrong and quickly respond to situations which may jeopardize the safety of customers.
- Must be able to listen, understand and carry out the information, ideas, and direction presented verbally, or electronically by CENTRAL Dispatch and or a street supervisor.
- A high degree of maturity, courtesy, memory, and concentration is needed to perform duties.
Required Software Knowledge and Skills Essential to Job Functions:
- Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
- Basic problem-solving skills associated with software applications used is expected.
- Software usage relevant to job duties will be evaluated.
- Software applications:
- Basic computer systems for the acquisition of forms/reports in the operation of scheduled routes
Safety Responsibility:
- Perform all job duties and responsibilities in a safe manner to protect one's self, fellow employees, and the public from injury or harm.
- Promote safety awareness and follow safety procedures and policies.
- Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.
Training and/or Education:
- High School graduate and/or equivalent GED
Required Experience:
- Two years public driving experience or five years of related work experience.
- One year of customer service experience
Licenses or Certificates:
- Must have CDL Class B license and/or CDL permit and the ability to acquire within sixty (60) days of employment a valid Virginia CDL Class B license with air brake and passenger endorsements.
Special Requirements:
- This position is classified as essential personnel.
- Ability to pass DOT physical examination.
- Must be able successfully complete Hampton Roads Transit's bus operations training program.
- Must successfully pass a job-related agility assessment.
- Must be able to pass federal government background screening process for local military installation access.
FLSA Status: Non-Exempt
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands include, but are not limited to the following:
- Climb and descend bus steps.
- Climb up and down the stairwell.
- Ability to walk approximately ¼ mile in all weather.
- Ability to bend at the knees or squat to perform various pre-trip requirements.
- Must be able to lift up to 50 lbs.
- Ability to kneel, bend and squat at wheelchair securement positions.
- Excellent night vision is required.
Unusual Demands:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be able to work flexible hours on various days of the week. This includes weekends; evenings and holidays, and to be available for work on short notice.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work involves meeting multiple demands on a timely basis.
- Duties may require some overtime.
HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email careers@hrtransit.org.