Job Summary We are looking for a Bus Parts CS Assistant Manager to join the team at our busy bus parts warehouse. If you are a mechanically-inclined automotive professional with strong management and communication skills, we want to hear from you.
As the Bus Parts Manager, you will be responsible for duties ranging from managing customer calls to picking/packing inventory. To succeed in this role, you must be highly organized and have in-depth knowledge of bus parts.
Responsibilities
Assist the Operations Manager with the setup and daily management of the warehouse, including order fulfillment, packaging, shipping, and inventory control.
Handle customer inquiries and resolve issues promptly and accurately.
Provide product information and assist customers with their orders.
Maintain a high level of professionalism while interacting with customers.
Document customer interactions and maintain records in our database.
Collaborate with team members to improve customer service processes.
Upsell products and services when appropriate to enhance customer satisfaction.
Participate in training sessions to enhance product knowledge.
Meet and exceed individual and team performance goals.
Hire and manage bus parts department employees
Provide assistance, when necessary, with promotions or marketing efforts to increase sales
Qualifications
High school diploma or GED equivalent required
Proven experience in a warehouse environment, with a solid background in logistics, supply chain, and inventory management.
Strong leadership, organizational, and problem-solving skills, with the ability to build and manage an effective team.
At least one year of experience in bus repair or bus parts sales is required
Management experience is preferred
Strong customer service, administrative, and organizational skills
Deep knowledge of bus parts and industry
Numbers & Facts
Location
Allentown, PA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Automotive Repair and Maintenanceunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Inventory Managementunmatched
Leadershipunmatched
Logisticsunmatched
Marketingunmatched
Operations Managementunmatched
Order Picking/Packingunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Parts Salesunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Resolve Customer Issuesunmatched
Revenue Growthunmatched
Shipping/Receivingunmatched
Supply Chain Managementunmatched
Team Lead/Managerunmatched
Telephone Skillsunmatched
Track Customer Issuesunmatched
Training/Teachingunmatched
Up-Sellingunmatched
Vision Planunmatched
Warehousingunmatched
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