Bus Process Analyst II

Business Process Analyst II

ADP Retirement Services is hiring a Business Process Analyst II! Are you a process improvement professional who thrives on analyzing business challenges, identifying opportunities for operational excellence, and delivering solutions that drive meaningful results? Do you enjoy collaborating with stakeholders, documenting business requirements, and transforming ideas into scalable processes that improve organizational performance? Are you looking for an opportunity to make a direct impact by helping teams work smarter, improve efficiency, and support strategic business initiatives?

Well, this may be the role for you. Ready to make your mark?

As a Business Process Analyst II, you'll support the Retirement Services Implementation organization by analyzing business processes, identifying improvement opportunities, and helping drive operational effectiveness across the business. You'll partner with multiple stakeholders to develop and maintain standard operating procedures, gather and document business requirements, support system and process enhancements, and contribute to successful project execution.

You will serve as a trusted business partner, leveraging your analytical skills, process improvement expertise, and consultative approach to evaluating current operations, recommend solutions, and support initiatives that improve implementation outcomes and business performance.

WHAT YOU'LL DO: Responsibilities What you can expect on a typical day:

• Analyze current RS Implementation processes and operational workflows to identify opportunities for increased efficiency, improved performance, and enhanced client outcomes.
• Develop, maintain, and continuously improve Standard Operating Procedures (SOPs), ensuring consistency, accuracy, and alignment with business objectives.
• Partner with business stakeholders to gather, define, and document business and system requirements for process improvement initiatives and organizational projects.
• Conduct structured business analysis to evaluate business needs, develop recommendations, and design effective solutions to complex operational challenges.
• Facilitate discussions with stakeholders and impacted teams to evaluate alternatives, gain consensus, and support decision-making.
• Prepare detailed business requirements, process documentation, analysis artifacts, and supporting materials used for development, testing, and implementation activities.
• Utilize data analysis and reporting to identify trends, support recommendations, and drive operational efficiencies across the organization.
• Present process improvement opportunities, business impacts, and recommendations to leadership and key stakeholders.
• Support testing activities for business process changes, system enhancements, and project implementations to ensure successful outcomes.
• Assist with the deployment and organizational adoption of new products, services, processes, and operational initiatives.
• Collaborate with cross-functional teams to support project execution, implementation readiness, and change management efforts.
• Track initiative progress and provide regular updates regarding project status, risks, timelines, and outcomes.
• Support continuous improvement efforts by identifying process reengineering opportunities and implementing sustainable solutions.
• Build strong relationships across the organization to drive alignment, operational excellence, and business success.

QUALIFICATIONS REQUIRED: To succeed in this role

• Minimum of 2–3 years of progressive experience as a Business Analyst, Systems Analyst, Business Process Analyst, or similar analytical role.
• Experience gathering, documenting, and validating business and system requirements. Strong analytical and problem-solving skills with the ability to evaluate processes and recommend effective solutions.
• Experience developing process documentation, business requirements, workflows, or Standard Operating Procedures (SOPs).
• Ability to analyze data and translate findings into actionable business recommendations. Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills with the ability to engage stakeholders and clients at all levels of the organization.
• Demonstrated ability to work effectively in a collaborative, cross-functional environment. Experience supporting testing, implementation, or deployment activities associated with business or system changes.

A college degree is great, but what's more important is having the skills needed to be successful in this role. Other acceptable experiences could include:

• Relevant experience noted above OR:
• Military experience where skills such as analytical thinking, process improvement, leadership, problem-solving, organization, and execution contributed to operational success.

BONUS POINTS FOR THESE: Preferred Qualifications

• Experience supporting implementation projects within retirement services, or 401(k) industry.
• Experience with process reengineering, continuous improvement, or operational excellence initiatives.
• Strong interpersonal and relationship-building skills with the ability to influence stakeholders and drive change.
• Excellent presentation, facilitation, and communication skills.
• Experience presenting recommendations, findings, and business impacts to leadership audiences.
• Familiarity with Microsoft Power Apps and process automation technologies.
• Knowledge of business process modeling, workflow design, and requirements management methodologies.
• Experience leveraging reporting and analytics to support operational decision-making.
• Strong proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Visio. Demonstrated ability to balance independent decision-making with a highly collaborative approach.
• Proven commitment to innovation, continuous improvement, and delivering exceptional business results.