Bus Traffic Controller (Transportation)
Salary
$29.25 - $46.68 Hourly
Location
Copans and/or Ravenswood Transit Facilities, FL
Job Type
Full-Time
Job Number
1414429
Department
Transp Bus Traffic Cont
Opening Date
05/08/2026
Closing Date
Continuous
Veterans Preference Notice
Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
International Degree Verification
International degrees must be evaluated by an approved member of the National Association of Credential Evaluation Services (NACES) www.naces.org/members or the Association of International Credential Evaluators (AICE) https://aice-eval.org/endorsed-members. Candidates are responsible for all evaluation expenses. Completed evaluations do not guarantee employment and are subject to approval by Broward County Human Resources.
REQUIREMENTS AND PREFERENCES
2026 Benefits of Broward County Employment
High-Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2000 Annually
Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
Florida Retirement System (FRS) - Pension or Investment Plan
457 Deferred Compensation County matches up to $2,000 a year
Please Note: This job announcement will remain open until sufficient number of applications are received and may close at any time.
The Broward County Board of County Commissioners, Transportation Department is seeking qualified candidates for Bus Traffic Controller in the Command Center and Customer Service Section.
GENERAL DESCRIPTION
The Bus Traffic Controller (BTC) must demonstrate knowledge of the operational characteristics of a fixed route transit system; this includes knowledge of schedules, forms, routes, regulations, rules, and procedures. The BTC must have the ability to analyze and evaluate data, determine data requirements, and prepare detailed and accurate recommendations and reports. Additionally, have the ability to understand, interpret and effectively communicate oral and written instructions with the ability to speak clearly with good diction, the ability to work in a high stressed environment, the ability to work a variety of shifts and days off with occasional unscheduled mandatory overtime, and have knowledge of advanced CAD/AVL transit dispatching systems and knowledge of the arterial and secondary road networks of Broward, Miami-Dade, and Palm Beach County, and knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.).
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires four (4) years of experience in mass transit or transportation operations, including two (2) years of transit operations supervisory experience to have included either scheduling, dispatching, communication, or operational data analysis.
SPECIAL CERTIFICATIONS AND LICENSES REQUIRED
Must possess and maintain a valid Florida Drivers License for duration of appointment.
OTHER REQUIREMENTS
Must work rotating shifts, weekends, holidays, and mandatory overtime as required by a 24/7 operations environment.
Must be able to work at multiple field locations in Broward County to include periodic rotation between the field locations based on operational needs.
PREFERENCES
Associate Degree or higher in Business, Public Administration, Transportation Planning or closely related field
Transportation Leadership Program (TLP)
Transportation System Analysis Certification
Transit Management Certification or Equivalent
Transit Safety and/or Security Certification
Rail Traffic Control Operations Experience
One (1) or more years CAD/AVL Experience
One (1) or more years MIDAS, Trapeze Ops, Giro/Hastus or Equivalent Experience
One (1) or more years Operations Control Center Experience
One (1) or more years operating/managing in a Union environment Experience
SCOPE OF WORK
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Works a variety of shifts and scheduled days off as assigned including weekends and holidays.
Participates in occasional unscheduled or mandatory overtime based on operational needs.
Travels between assigned garages as required and participates in periodic rotations based on the needs of the organization.
Participates in the operation of communications within a Control Center.
Provides direction and notification to specific personnel not to exclude special events and emergency situations.
Coordinates system operations and personnel during regular service hours, emergency conditions and emergency situations.
Responds to notifications to include SMS messages, emails, radio and phone in a professional manner to provide excellent customer service to all internal/external staff, customers, and stakeholders.
Communicates effectively, verbally, and in writing using web-based tracking and communication systems (CAD/AVL).
Monitors and controls bus movements to deliver efficient service through the CAD/AVL system.
Maintains route and schedule adherence, mitigating delays by following standard operating procedures pertaining to headway management.
Prepare and complete forms, reports, and incident documentations using web-based systems.
Performs related work as assigned.
Competencies
Anticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.
Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others involvement.
Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others comments. Creates rich documents and reports.
Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to vibration; fumes and/or obnoxious odors.
SPECIAL INFORMATION
County Core Values
All Broward County employees strive to demonstrate the Countys four core behavioral competencies.
Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
County-wide Emergency Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward Countys Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of County-paid life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Employees who are hired into a full-time, or part-time position working 20 hours per week, are considered benefits-eligible. Benefits become effective on the first of the month following 30 days of employment. Additional information about Broward County Benefits.
01
The information referenced in your online application is used to determine your qualification in meeting the minimum requirement of the position for which you are applying. For example, if you list that you have six years of experience in a certain field, that experience must be easily identifiable in the "Work Experience" section of your application. Please ensure that you complete the application in its entirety and include all the information you want to be considered. If the experience you reference in the supplemental questionnaire is not clearly included and described in your "Work Experience" section, your application will be considered not qualified for this position, consequently, you may be removed from consideration. Please check the box below to acknowledge that you have ready this message.
02
How many years of experience do you have in mass transit operations, including scheduling, dispatching, communications, and operational data analysis?
03
How many years of supervisory experience do you have in a mass transit or transportation agency?
04
The Bus Traffic Controller position requires you obtain and maintain a valid Florida Drivers License for the duration of assignment. Do you currently possess, or can you obtain, a valid Florida Drivers License within 30 days of employment, if selected?
05
Are you able to work rotating shifts, weekends, holidays, and mandatory overtime as required by a 24/7 operations environment?
06
This position may require assignment to multiple field locations in Broward County to include periodic rotation between the field locations based on operational needs. Are you able to comply with this requirement?
07
Select all that apply to you from the list below.
08
You receive a silent alarm from a bus operator and are unable to make immediate contact. What steps would you take?
09
You are handling multiple situations at once: passenger disturbance, a late bus complaint, and a mechanical issue. How do you prioritize your response?
10
Describe how you would communicate instructions to a bus operator during a high-stress situation to ensure clarity and compliance.
11
Why is accurate and timely incident documentation important in transit operations?
Required Question
Employer Broward County
Address 115 S. Andrews Ave.
Fort Lauderdale, Florida, 33301-4800
Phone (954) 831-4000
Website http://www.broward.org/careers