Business Analyst 1 (Sales/Return Order Analyst)

Customer Job

Business Analyst 1 (Sales/Return Order Analyst)

Job ID: 26-01462

Pay rate range - $30/hr. to $33/hr.

Schedule: Fully onsite

Description:

Top skills:

• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).

KEY RESPONSIBILITES/REQUIREMENTS:

We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ.

The ideal candidate will have at least 2 years of experience in a related role and a bachelor''s degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.

Key Responsibilities:

1. Order Management:

o Enter and update sales/return orders as needed.

o Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.

o Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.

2. Research and Reconciliation:

o Research and resolve sales/return order discrepancies.

o Process price adjustments via debit and credit memos as needed.

3. HE Vendor Compliance:

o Manage all HE vendor compliance violations by disputing invalid charges through extensive research.

o Track and report valid compliance violations to mitigate future instances.

4. Customer Support:

o Serve as a point of contact for customer inquiries related to orders and returns.

o Ensure a positive customer experience by resolving issues promptly and professionally.

Qualifications

• Bachelor''s degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 2 years of experience in order management, returns processing, or a similar role.
• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.

Preferred Qualifications

• Experience in an order management or supply chain environment.
• Knowledge of inventory management systems.