Analysis Skills, Business Administration, Business Analysis, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Interpersonal Skills, Inventory Management, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Reconciliation, Resolve Customer Issues, Return Merchandise Authorization (RMA), Returns Processing, SAP, Sales, Sales Analysis, Supply Chain, Supply Chain Management, Time Management, Vendor/Supplier Management, Writing Skills
Customer Job
Business Analyst 1 (Sales/Return Order Analyst)
Job ID: 26-01462
Pay rate range - $30/hr. to $33/hr.
Schedule: Fully onsite
Description:
Top skills:
- Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
- Ability to work independently and manage time effectively.
- Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
KEY RESPONSIBILITES/REQUIREMENTS:
We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ.
The ideal candidate will have at least 2 years of experience in a related role and a bachelor''s degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.
Key Responsibilities:
- Order Management:
o Enter and update sales/return orders as needed.
o Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.
o Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.
- Research and Reconciliation:
o Research and resolve sales/return order discrepancies.
o Process price adjustments via debit and credit memos as needed.
- HE Vendor Compliance:
o Manage all HE vendor compliance violations by disputing invalid charges through extensive research.
o Track and report valid compliance violations to mitigate future instances.
- Customer Support:
o Serve as a point of contact for customer inquiries related to orders and returns.
o Ensure a positive customer experience by resolving issues promptly and professionally.
Qualifications
- Bachelor''s degree in Business Administration, Supply Chain Management, or a related field.
- Minimum of 2 years of experience in order management, returns processing, or a similar role.
- Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
- Ability to work independently and manage time effectively.
- Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.
Preferred Qualifications
- Experience in an order management or supply chain environment.
- Knowledge of inventory management systems.
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Intelliswift Software, Inc.