Bachelor's degree or equivalent years of industry experience
3+ years of Health and Welfare benefits service experience
3+ years of testing experience (and demonstrated competence, depth, and breadth) of professional experience.
Prior client implementation and\or platform migration experience a plus
Experience in Agile preferred, but not required.
Proficient with Microsoft Office applications
Ability to independently manage one's own workload.
Regulatory and legislative knowledge in aligned service area
Understanding of benefits administration systems
Demonstrates superb communication skills (written and verbal)
Ability to conduct analysis and document findings.
Procedure execution and process improvement
Align, plan, and implement new product capability delivery within flight implementations.
Drive and / or support execution of key implementation activities (example: data conversion load).
Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements.
Partnering with the Director Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements.
Performing root cause analysis to determine gaps or trends for continuous improvement opportunities.
Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
Creating training material and reference material for participant services
Assisting and coaching the broader virtual team
Engaging in and/or leading ongoing courses to support continued personal development.
In addition to the above, the Center of Excellence (COE) requires skills in one of the following areas:
Testing Lead:
Provide project management for client testing for new implementations, migrations, and Annual Enrollment
Understand and manage to client testing timelines.
Test case set-up, data mining, and data mocking
Conduct and lead daily stand-up calls during Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT)
Manage defects.
Monitor and report on progress.
Troubleshoot and escalate environment issues.
Conduct client testing with business partners.
Identify testing process improvement opportunities