Business Analyst 2/ BA2

UNICON International, Inc.

Columbus, OH

Apply

JOB DETAILS

SALARY

$91,000–$96,000 Per Year

SKILLS

Administrative Skills, Atlassian JIRA, Business Analysis, Business Support, Case Management, Communication Skills, Corrective Action, Customer Support/Service, Data Analysis, Debugging Skills, Dental Insurance, Design Document, DevOps, Documentation, Federal Laws and Regulations, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Maintain Compliance, Microsoft Product Family, Microsoft SharePoint, Microsoft Visio, Microsoft Windows Azure, Microsoft Word, Needs Assessment, Performance Testing, Power BI, Problem Solving Skills, Process Modeling, Project/Program Management, Quality Assurance, Reporting Skills, Requirements Management, Root Cause Analysis, SQL (Structured Query Language), Salesforce.com, ServiceNow, Software Testing, Spreadsheets, State Laws and Regulations, Status Reports, System Test, System Validation, Systems Administration/Management, Systems Maintenance, Test Case, Test Plan/Schedule, Testing, Training/Teaching, User Documentation, Vision Plan, Willing to Travel

LOCATION

Columbus, OH

POSTED

2 days ago

Job Title: Business Analyst 2/ BA2
Location: Columbus, OH
Work Model: Onsite
Compensation: $91-96k

Travel Required - Minimal
Paid Parking Required - Yes

Laptop Shipped/ Need to pick up
Picked Up

POSITION OVERVIEW
Under general supervision, the Business Analyst supports the development, enhancement, and maintenance of program-related information systems. This role collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy.

WHAT YOU WILL BE DOING
• Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.

• Review and validate system design documents to ensure alignment with requirements and program policies.

• Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.

• Assist with data conversion activities from existing systems, ensuring accuracy and compliance.

• Support system implementation, coordinating with affected entities on rollout, communication, and training.

• Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.

• Maintain and update system reference tables, configuration settings, and security profiles.

• Interpret federal and state regulations to ensure system functionality remains compliant.

• Develop user documentation, including procedures, training materials, and manuals.

• Identify root causes of system or process issues and recommend corrective actions.

• Conduct training sessions or workshops on new or updated system processes.

• Prepare and submit system defect reports and monitor remediation progress.

• Stay current with program policies and rule changes that impact system requirements.

Typical Tools & Platforms Used

• Requirements gathering and documentation tools (e.g., Microsoft Word, SharePoint).

• Process modeling and visualization tools (e.g., Microsoft Visio, Figma).

• Project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams).

• Testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets).

• Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries).

• Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management).

• Workflow and system configuration interfaces relevant to the program’s automated systems.

Other Duties

• Participate in staff meetings, project team activities, and training opportunities.

• Prepare activity reports, status updates, and other required documentation.

• Perform related administrative and project tasks as assigned.

WHAT’S NEEDED
Years of Relevant Experience: At least 4 years
Preferred Education: 4-year college degree or equivalent

Effective communication; critical thinking; problem solving; technical proficiency; data analysis; interpersonal skills; research; strategic thinking

Certifications or Desired skills if any
NA

Nice To Have Skills
IIBA or CBAP training and/or certification

IIBA or CBAP training and/or certification Nice to have Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management). Required 4 Years
Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries). Required 4 Years
Testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets). Required 4 Years
Project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams). Required 4 Years
Process modeling and visualization tools (e.g., Microsoft Visio, Figma). Required 4 Years
4-year college degree or equivalent Required

COMPENSATION & BENEFITS
• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

ABOUT UNICON

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Company

UNICON International, Inc.

Resume Resources

Free Resume Templates Free Resume Builder