Business Analyst 3 - WMS Maximo

Position Summary

The Business Analyst 3 – Support the business through monitoring and recommending improvements to the supported software and business systems. The BA 3 will help identify ways to improve the efficiency of both existing and new processes by, Analyzing and optimizing processes, gathering functional requirements, building business cases as necessary, designing, defining, and documenting processes. Manage and provide solutions to new business ideas and concepts through operational process changes and/or technological paths. The position will also act as a mentor to other business system analysts and those throughout the organization on Business Analysis best practices.

Primary Position Responsibilities

• Help define and implement portfolio management (IT Project Governance) policies and processes to support fact-based decisions on investments into Information Technology projects.
• Manages the Portfolio Information Repository; including data related to work requests, enhancements, and projects.
• Work with the Technology Portfolio Manager to document and to provide accurate reporting of work requests/enhancements, pending and active projects.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with business users, IT, and managerial staff, serving as a liaison.
• Providing training, coaching, and guidance to junior staff.
• Ensuring solutions meet business needs and requirements.
• Manage user acceptance testing.
• Prioritizing initiatives based on business needs and requirements.
• Professionally respond to documented change requests by providing analysis of how the changes may affect the budget, scope, or schedule.
• Determine and utilize the most efficient requirement solicitation method including, but not limited to interviews, focus groups, surveys, workshops, or formal review of existing documentation.
• Coordinate project meetings, interactive sessions, and team collaboration workshops.
• Develop training documents and programs.
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Attends minimum 8 hours of required company training and employee development.
• Attend monthly department safety meeting.
• Performs other duties and activities as directed.

Supervisory Responsibilities

• None

Position Requirements

Experience, Education and Certifications Required

• High School Diploma or G.E.D.
• Bachelor’s Degree in related field or equivalent experience.
• 5 - 7 years’ experience as a Business Analyst and/or Project Manager.
• Relevant electric/gas utility experience.
• Experience with business process modeling tools.

Experience, Education and Certifications Preferred

• Master of Business Administration or Advanced Degree.
• Certification(s) in Business Analysis.
• 4 + years of IT Governance/Portfolio Management experience.
• Broad range of technology experience including, programming, customer. information systems, billing, report generation, analysis, etc.

Skills and Abilities Required

• Ability to read and interpret business rules and technical standards.
• Proven ability to develop and deliver outstanding presentations to management and staff at all levels.
• Excellent grammar and composition skills
• Excellent interpersonal and communication skills.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Comprehensive knowledge of Microsoft Office products including OneNote & Teams.
• Excellent planning, organizational, and time management skills.

Skills and Abilities Preferred

• Ability to operate office machinery, such as copier, fax machine and personal computer.

Keywords

•  Blueworks, business process, documentation, gas, electric, utility

Physical Requirements

• Indoor, office environment.
• Operates office equipment such as a computer, telephone, fax machine, copier, etc.
• Ability to lift a minimum of 25 pounds.
• Ability to drive occasionally.
• Ability to sit for long periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching.
• Travels to conferences as necessary.
• Uses computer for extensive periods of time.
• Works extended hours as needed or directed.

Other Requirements

• Must have and maintain a valid Texas driver's license (if applicable).