Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below Client runs through fifteen executive departments which carry out the day-to-day administration of the federal government. Popular departments like Agriculture and Rural Development, Civil Rights, Environment, Health and Human Services, Natural Resources, Secretary of State. This Client has opportunities in a number of career pathways, including, but not limited to, business and administrative support, education and human services, IT and computers, medical and healthcare, natural resources, law enforcement and public safety, skilled trades and more. With positions in over 18 state departments, your perfect career fit is waiting for you at the client. This client is an Equal Opportunity Employer.
Job Title: Business Analyst 5
Location: Lansing, MI, 48933
Duration: 12 Months
Job Type: Hybrid
Work Type: Temporary Assignment
Shift: 8.00AM - 5.00 PM
Job Description:
- This position functions as a behavioral health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the business processes housed in the BH CRM.
- This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing business processes into the BH CRM.
- This position will involve business process mapping, translating business needs into development requirements, creating program guidance, job aids, and webinar content and web-based trainings, and coordinating technical assistance learning sessions as directed.
- This position will also monitor program and account data.
Duties & Responsibilities:
- Reviews, analyzes, evaluates, and prioritizes business and user needs.
- Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
- Maintain and prioritize CRM inbox communications.
- Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
- Formulates systems to parallel overall business strategies.
- Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
- Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
- Prepare and document Functional and Technical Specifications for reporting and data warehouse work.
- Assist with business warehouse/intelligence support and enhancements.
- Assist with developing and drafting RFPs.
- Assist in deployment and management of end-user reporting tools and platforms.
- Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
- Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
- Reviews, analyzes, and evaluates business systems and user needs.
- Formulates systems to parallel overall business strategies.
- Relies on limited experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Works under general supervision; typically reports to a project manager.
- Attends all BH CRM meetings as appropriate and assigned.
- Assist QA/Testing team when required by volume of work
Required Skills:
- 5+ years of experience as a Business Analyst
- Experience as a BA working with applications built on salesforce
- QA/Testing Experience
Desired skills:
- Local, State, or Federal government experience
Other Desired Skills:
- Azure Devops
- FedRAMP
- HIPAA
- Nice CXone or other contact center suite
- Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
- Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
- A certain degree of creativity and latitude is required.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Familiar with relational database concepts, and client-server concepts.
- Ability to organize, evaluate, and present information effectively.
- Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
- Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
- Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
- Ability to meet competing deadlines.
- Strong data management skills.
- Experience in process improvement, project management, and data management.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Lansing, MI |
| Industry | Computer/IT Services |
| Salary | $58.20 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Administrative Skillsunmatched
- Agricultureunmatched
- Analysis Skillsunmatched
- Behavioral Healthunmatched
- Business Analysisunmatched
- Business Intelligenceunmatched
- Business Processesunmatched
- Business Solutionsunmatched
- Business Strategyunmatched
- Call Centersunmatched
- Career Counselingunmatched
- Communication Skillsunmatched
- Cost Analysisunmatched
- Customer Relationship Management (CRM)unmatched
- Customer/Client Researchunmatched
- Data Analysisunmatched
- Data Managementunmatched
- Data Warehousingunmatched
- Database Technologyunmatched
- Department of Health and Human Servicesunmatched
- Detail Orientedunmatched
- DevOpsunmatched
- Diversityunmatched
- Emerging Technologyunmatched
- Environmental Healthunmatched
- Establish Prioritiesunmatched
- Federal Governmentunmatched
- Financial Analysisunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcareunmatched
- Industry Standardsunmatched
- Knowledge Transferunmatched
- Law Enforcementunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Windows Azureunmatched
- Microsoft Wordunmatched
- Natural Resourcesunmatched
- Online Trainingunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Process Engineeringunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Proposal Writingunmatched
- Public Safetyunmatched
- Quality Assuranceunmatched
- Relational Databases (RDBMS)unmatched
- Requirements Managementunmatched
- Return on Investment (ROI)unmatched
- Risk Analysisunmatched
- Rural Developmentunmatched
- SAP NetWeaver Business Warehouseunmatched
- Salesforce.comunmatched
- Software Engineeringunmatched
- Strategic Planningunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Testingunmatched
- Time Managementunmatched
- Webinarunmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
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