Job Description
Spartanburg County Information Technologies is building a unified, service-oriented technology organization focused on
reliability, cybersecurity, collaboration, and excellent public service. This engagement offers the opportunity to work directly
with IT leaders and subject-matter experts, help establish durable standards and documentation practices, and produce work
that will materially improve the County's operational resilience and ability to serve employees and citizens.
WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?
New contract role supporting the County's Cybersecurity Program and Documentation Recovery initiative. The position is
being added to address documentation gaps, reduce reliance on institutional knowledge, improve operational resilience, and
establish repeatable, maintainable documentation. Initial term is 12 months, full-time (approximately 40 hours per week), with
possible extension.
SCOPE OF THE PROJECT:
The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across
Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation,
interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and
process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support
cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
DAILY DUTIES / RESPONSIBILITIES:
Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio
and Microsoft 365.
Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery
documentation.
Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. 10+ years of demonstrated business analysis experience in complex IT or technology
environments.
2. Strong requirements elicitation, interviewing, facilitation, and stakeholder-
management skills.
3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint,
Teams, SharePoint, and related collaboration tools.
4. Strong proficiency with Microsoft Visio for process mapping, workflow
documentation, and technical/business diagrams.
7. Experience working with technical SMEs across infrastructure, applications, service
delivery, cybersecurity, or similar IT disciplines.
PREFERRED SKILLS (RANK IN
ORDER OF IMPORTANCE):
1. Experience with documentation
recovery, IT operational maturity,
knowledge-management, or process-
standardization initiatives.
2. Experience documenting cybersecurity,
infrastructure, disaster recovery, business
continuity, or IT service-management
processes.
3. Experience with SharePoint-based
documentation repositories and
governance.
4. Familiarity with ITIL, NIST, CIS, or
other recognized IT/security frameworks.
5. Government or other highly regulated
environment experience.
REQUIRED EDUCATION/CERTIFICATIONS:
Bachelor's degree in Information Technology, Information Systems, Business, or a
related field, OR equivalent relevant professional experience. Demonstrated
experience and quality of prior work are more important than a specific
certification.
PREFERRED
EDUCATION/CERTIFICATIONS
:
CBAP, CCBA, PMI-PBA, PMP, ITIL
Foundation, or comparable professional
certification. Certifications are preferred
but will not substitute for demonstrated
experience and strong work products.
INTERVIEW PROCESS:
Resume and work-product/portfolio review followed by one panel interview with
IT leadership and key subject-matter experts. Candidates should provide sanitized
examples of prior business-analysis deliverables such as process maps, workflow
diagrams, requirements documents, current-state assessments, inventories,
matrices, or comparable artifacts. Portfolio quality and the candidate's ability to
explain how the work was developed will be important selection factors.
ADDTIIONAL SKILLS &
DUTIES:
-Ability to analyze undocumented or
inconsistently documented processes and
convert institutional knowledge into
structured artifacts.
-Excellent written, verbal, organizational,
and analytical skills.
-Ability to manage multiple workstreams,
priorities, dependencies, and deliverables
with limited supervision
Numbers & Facts
| Location | West Columbia, South Carolina |
| Industry | Staffing/Employment Agencies |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.novalink-solutions.com/ |
About Company
Novalink, founded in 2003 , is a leading consulting and staffing company serving clients in public and private sectors in Information Technology, Telecommunications (IT/Telecom), Technical Networks, Finance, and Administration. With government agencies as our primary clientele, our team has a proven track record of success in providing temporary personnel solutions and managing government deliverables-based projects over the past 20 years.
Skills
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