Description:
General Overview:
This position will be part of the Data Center organization for a respectable financial institution. The position will report to a VP of Automation and Tooling team. The team is looking for a motivated and hands-on Business Analyst to document operational processes, develop user requirements, perform ad-hoc reporting and data analysis, lead user acceptance testing, and provide general tooling support to the Operations team.
Position Description:
-Document and manage requirements from user community
-Create ad-hoc reports and perform data analysis (light technical role)
-Lead and perform process mapping and process analysis work
-Assist with documentation and training for user community -Lead and perform user acceptance testing of tools ?Support maintenance of Sharepoint sites (light technical role)
-Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement.
-Identify opportunities for growth within the customer environment
Skills Required:
-Professional work experience (3+ yrs) & expertise in Technology related activities.
-Light Project coordination and task management experience for a minimum of 3 years.
-Capable of simultaneously managing activities at multiple sites under multiple projects.
-Good leadership and organizational skills
-Effective written and verbal communication skills
-Experienced in the development of specifications and other technical documentation.
-Bachelors Degree, preferably in an engineering or technology discipline.
-Competent in the use of all basic MS Office Automation products
-Word, Excel, Visio, Power point, SharePoint and Project.
Skills Desired:
-Basic knowledge of Data Center Technology and Service Management.
-Basic understanding of delivery practices such as LEAN and Agile