Stellantis is seeking a dedicated professional to handle escalated customer complaints, ensuring exceptional customer satisfaction and protecting our brand reputation. Based in our Auburn Hills, MI headquarters, this role offers a unique opportunity to work closely with senior leadership and make a significant impact on our customer experience.
Key Responsibilities
Manage escalated cases received by top management and route cases to appropriate teams.
Investigate customer requests and conduct necessary research using Stellantis systems.
Coordinate with the Stellantis dealer network and internal corporate organizations to resolve customer issues.
Develop and execute action plans for case resolution, maintaining closed-loop case management.
Provide timely updates to stakeholders as needed.
Requirements
Bachelor's Degree
5 years of professional working experience
Positive attitude and passion for customer care
Excellent written and verbal communication skills
Proficiency in Microsoft Office/Google Suite
Ability to work a flexible schedule
Preferences
2 years of customer service experience, preferably in a contact center or dealership
Experience with premium brands, luxury hospitality, or retail
Familiarity with cloud-based CRM and telephony tools
If you are ready to take on a challenging role that makes a difference, we encourage you to apply today and join our dynamic team!
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