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Business Analyst - BA - MS - MDHS

RICEFW Technologies Inc

Jackson, MS

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JOB DETAILS
SALARY
$63
SKILLS
Analysis Skills, Atlassian JIRA, Business Analysis, Business Operations, Communication Skills, Customer Relations, Email Technology, Establish Priorities, Help Desk, Homeland Security, Identify Issues, Information Technology & Information Systems, Online Chat, Presentation/Verbal Skills, Resolve Customer Issues, SNAP, Software Administration, Spreadsheets, Writing Skills
LOCATION
Jackson, MS
POSTED
2 days ago

Work Location: 200 So Lamar St, Jackson, MS

Remote Option: Yes, after initial 6 weeks Training

Position Description and Job Skill Set Description of the job functions the contractor will be expected to perform.

Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.

Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.

Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.

Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.

Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.

Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.

Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

Required Skills/Experience

Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T.

Preferred/Not Required

  • Proficiency with JIRA (documented change system)

  • Proficiency with Windows applications

  • Certified Professional Business Analyst

Skill Set

Skill Level Key

  • Beginner: 1 2 years

  • Intermediate: 3 5 years

  • Advanced: 5 7 years

  • SME: 7+ years

Skill SetSkill LevelRequired/PreferredNotes
MainframeIntermediatePreferredEnter text here
LinuxIntermediatePreferredEnter text here
WindowsAdvancedRequiredEnter text here
Windows PCIntermediateRequiredEnter text here
SQL ServerIntermediatePreferredEnter text here
ADABASIntermediatePreferredEnter text here
Data QualityIntermediatePreferredEnter text here

About the Company

R

RICEFW Technologies Inc

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