Business Analyst

Job#: 3049658

Job Description:

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a Business Analyst. For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at [email protected].

Here are the details:

Position: Business Analyst

Client: Commonwealth of MA (EOHHS)

Location: Boston, MA (Hybrid)

Duration: Thru 6/30/27 (with possibility of extension)

Pay rate: $50-$54/hour

PROJECT SUMMARY:

The EOHHS Information Technology Team (EHS-IT) supporting the Department of Developmental Services (DDS) within the Executive Office of Health and Human Services (EHS) is seeking to hire a highly motivated Business Analyst with experience documenting existing workflows and Business/Functional requirements related to Case Management and/or Healthcare applications. DDS supports individuals with intellectual and developmental disabilities including autism spectrum disorder, to enhance opportunities to become fully engaged members of their community.

The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program. EOHHS seeks to promote the health, resilience, and independence of the nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS please visit: https://www.mass.gov/orgs/executive-office-of-health-and-human-services

POSITION SUMMARY:

The Business Analyst will be integral to large projects for EOHHS applications that support investigations, quality management, operations, and legal business units for DDS as well as business processes related to these core functions including integrated systems. In this role under the direction of a Project Manager/Business Analyst (PM/BA), the Business Analyst will be involved in the modernization of EOHHS applications including Home and Community Services Information System (HCSIS) and Quality Enhancement License and Certification (QE5). HCSIS is the primary application for DDS to monitor the Center for Medicaid Services (CMS) including the individuals served under the four Acquired Brain Injury / Moving Forward Plan (ABI/MFP) residential and non-residential waiver programs administered by MassHealth/CMS. QE5 is the application DDS uses to monitor CMS provider qualification assurances.

The primary work location for this role will be at 40 Broad St., Boston, Massachusetts 02109. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM. The individual is expected to occasionally travel to the DDS area and regional Massachusetts offices. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Responsibilities:

• Participate in design sessions in prototyping new systems or major enhancements for the purpose of improving business processes, operations, and information process flow
• Designing new computer processes by preparing gap analysis, analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications
• Collaborate with stakeholders to define and document Business and Functional Requirements
• Act as a liaison between business/community users and the EOHHS IT team to gather, elicit, and document the project Requirements, Use cases/User stories, and other technical documentation
• Identify risks, potential scope creeps, and escalate issues to the project team
• Participate in the preparation and execution of testing plans and/or test criteria
• Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed
• Perform Integration, Regression, and assist with User Acceptance testing, as needed
• Prepare or oversee the preparation of implementation plans; user training guides and/or documentation as required
• Prepare documentation and help perform vendor evaluations of potential platforms to meet documented requirements

Preferred Qualifications:

• Minimum four (4) years of experience working in IT environments; Business Analysis, or other related experience.
• Three (3) years of direct Business Analysis experience within large IT system development project(s)
• Practical experience conducting requirements gathering with business teams
• Ability to adjust to changing situations to meet emergencies or changing program or production requirements.
• Ability to work independently and in a team environment with varying levels, team members, peers, management, and business stakeholders.
• Ability to self-motivate and capable of working in a fast-paced environment.
• Exceptional attention to detail and organizational skills.
• Ability to prioritize, execute and manage work in a matrixed, high-pressure environment.
• Strong written and oral communication skills with the ability to clearly communicate with diverse user groups and provide support to both technical and non-technical audiences.
• Hands-on experience effectively using MS Office tools, including Project
• Ability to maintain a high degree of professionalism and confidentiality
• Understanding and knowledge of Agile methodology and the full software development life cycle (SDLC).
• Azure DevOps experience and/or Azure Active Directory integration is a plus
• Understanding of relational databases and data models is a plus
• Prior Government, Human Services or Healthcare experience is preferred, but not required

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

*

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Boston, MA, US

Job Type:

Date Posted:

September 3, 2026

Pay Range:

$50 - $54 per hour

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