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Business Analyst - Call Center IVR /Agentic AI

Sumeru Solutions
  • NULL, NULL
  • Remote
  • Quick Apply
5 days ago

Job Description

Business Analyst Onshore Experience with Analyzing cross functional requirements Understanding of Call Center IVR / Agentic AI based applications Experience translating high level requirements into techno-functional requirements based on the Solution Architecture Good understanding of Gen AI and Agentic AI capabilities Understanding of Agentic AI Evals Experience Carelon SCS Applications and business processes is preferred. Understanding of Voice / Chat AI Agents is preferred


Numbers & Facts

LocationNULL, NULL (
Remote)

Skills

  • Artificial Intelligence (AI)unmatched
  • Artificial Intelligence (AI) Agentsunmatched
  • Business Analysisunmatched
  • Business Processesunmatched
  • Call Centersunmatched
  • Cross-Functionalunmatched
  • Functional Analysisunmatched
  • Requirements Managementunmatched
  • Voice Chatunmatched
  • Voice Response Systemsunmatched

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