Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Automation, Backlog Prioritization, Bug Tracking/Defect Management, Business Analysis, Business Model, Business Process Management, Business Processes, Case Management, Change Requests/Orders, Communication Skills, DCL (Digital Command Language), Enterprise Architecture, Error Handling, Establish Priorities, IBM Product Family, Microsoft SharePoint, Model Validation, Operational Improvement, Problem Solving Skills, Process Modeling, Product Support, Production Support, Professional Services, Project Development, REST (Representational State Transfer), Software Administration, Sprint Planning, System Integration (SI), Technical Delivery, Technical Leadership, Technical Support, Testing, United States Citizen