Business Analyst (Chicago) Customer Success · Chicago · Onsite

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Ghent (Belgium), Chicago and rapidly expanding across Europe and the US. The platform is an 'all-in-one system', handling everything from initial order entry to final invoicing. It optimises planning and includes built-in AI that automates lengthy manual tasks.

Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We're looking for a Business Analyst to join our team in Chicago.

If you're looking to work in an international company in a role that offers autonomy, ownership, and impact, this one's for you!

About the Role

As a Business Analyst, you'll play a crucial role in delivering successful customer projects while maintaining Qargo's high standards of customer service and teamwork.

You'll analyse customer workflows, translate them into system configurations, and act as a bridge between our customers and technical teams.

Over time, you'll have the chance to specialise in a functional domain that interests you, whether that's transport operations, finance, or process automation.

Key Responsibilities

• Dive deep into the customer's business to understand their workflows, goals, and constraints

• Translate business requirements into optimal system configurations within the Qargo TMS

• Support with data mappings and transformations, ensuring system integrations run smoothly

• Collaborate with technical teams to ensure solutions meet both business and functional needs

• Manage administrative and project tasks with precision and punctuality

• Maintain strong relationships with customers and internal stakeholders, ensuring high satisfaction

Skills & Experience

• A genuine interest in transportation, logistics, or workflow automation

• Background in SAAS, fintech, accounting, or operations is a plus

• Strong technical aptitude and ability to navigate complex software systems

• Proficient in Excel; basic scripting or SQL knowledge is a plus

• Excellent communication skills and customer-oriented mindset

• Adaptable, organised, and comfortable in a fast-paced scale-up environment

What We Offer

• A competitive salary package with great benefits

• A role with real ownership, responsibility, and measurable impact

• The opportunity to grow and shape your career as Qargo scales across the USA

• Flexible hours and hybrid working options

• A collaborative, international, and mission-driven team