Business Analyst - Contract

Job Description
This role is responsible for assisting in driving frontline adoption of MyChart and related digital capabilities through hands-on coaching, workflow support, training, and change management. This consultant partners with the Digital Adoption Team and operational leaders and frontline staff to increase utilization of digital tools, improve patient engagement, and ensure digital capabilities are consistently integrated into daily workflows.

The consultant serves as an on-site resource, providing real-time coaching, workflow observations, staff training, performance monitoring, and adoption support across different sites within MMC and WPH.

Key Responsibilities

• Provide at-the-elbow coaching to frontline staff, providers, and operational leaders on MyChart and digital patient engagement tools
• Reinforce best practices for introducing and promoting MyChart during patient interactions
• Conduct workflow observations to identify barriers to adoption and opportunities for improvement
• Support staff in integrating digital conversations into existing workflows