Business Analyst, Cust Mktg

Business Analyst, Cust Mktg

Overall Job Summary

This role is responsible for supporting all functional areas related to customer analytics. This role will use customer data to help identify opportunities, improve broader understanding, and answer business questions related to our customers. In addition, this role is expected to be a subject matter expert in the TSC Customer Database for all business partners.

Essential Duties and Responsibilities (Min 5%)

• Become a functional expert in customer data, which includes but is not limited to defining data elements, providing input on data structure, creating & maintaining business reporting, and aiding in training documentation as needed.
• Work cross functionally with various stakeholders across the company to identify customer data needs and provide insights, analytics, dashboarding, or reporting support
• Identify business opportunities utilizing various customer data elements (such as cross shopping, frequency, basket, loyalty, and segmentation data)
• Monitor the business each week to uncover customer trends and proactively provide insights to various stakeholders
• Develop and interpret customer dashboards and findings to business leadership
• Troubleshoot dashboards and reporting through knowledge of the databases and toolset
• Training end users on new reports and dashboards

Required Qualifications

Experience: 3+ years experience in Retail Analytics or related business.

Education: Bachelor's Degree from an accredited college or university in Business, Statistics, Finance or equivalent experience. Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Solid experience writing SQL in an analytical capacity. Experience in other programming language(s) preferred but not required
• Experience with Alteryx
• Ability to summarize business problems and develop analysis to provide solutions or recommendations
• Demonstrated experience with large data sets and relational databases
• Experience working with Customer Data preferred
• Experience with Retail POS or Loyalty Program Data
• High-level written and verbal communication skills
• Proficiency in Microsoft Office products.

Working Conditions

• Normal office working conditions

Physical Requirements

• Lifting up to 20 pounds
• Reaching overhead
• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending

Disclaimer

This job description represents an overview of the responsibilities for the above referenced role. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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