Details:
Stefanini Group is looking for Business Analyst - EHS/Clinical Support for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com for faster processing. Thank you!
Position Summary
The Provider Support Associate Business Analyst serves as a key point of contact for physicians and clinical staff, providing Tier 1-1.5 technical and workflow support for Cerner Millennium and related clinical applications. This role combines on-site rounding, phone-based support, and collaboration with multidisciplinary teams to ensure providers receive timely, effective assistance with clinical systems and mobile applications.
The ideal candidate possesses strong interpersonal skills, strong verbal communications skills, technical proficiency with desktops and mobile devices, ability to learn applications quickly and a keen focus on customer service at all levels.
Key Responsibilities
Phone & On-Site Support
Provide phone-based assistance via the Provider Support Line for physicians.
Deliver on-site support at South Miami Hospital four (4) days per week, including rounding with physicians to identify and resolve EHR-related issues.
Clinical Application & Mobile Support
Offer Tier 1-1.5 support for Cerner Millennium applications, including PowerChart, FirstNet, and BedRock.
Assist providers with mobile application installation, access, and functionality for tools such as PowerChart Touch, Fetalink Plus, DMO, CareAware, and Tiger Connect.
Collaboration & Communication
Partner with the on-site Site Relationship Manager (SRM), Clinical Informatics (CI), and Medical Staff Office (MSO) representatives to coordinate provider support activities.
Attend daily and ad hoc hospital huddles to remain informed on operational priorities and provider needs.
Onboarding & Training Support
Perform provider onboarding activities, including account validation, access coordination, and initial EHR training or troubleshooting.
Provide ''how-to'' guidance for Cerner Millennium applications and escalate advanced workflow or system issues to Clinical Informatics as appropriate.
Operational Readiness & Go-Live Support
Participate in go-live events and system updates, providing at-the-elbow support to providers as needed.
Engage in a rotational on-call schedule to ensure continuous provider support coverage.
Workflow & Data Management
Understand provider data management workflows and assist in maintaining data accuracy within the credentialing and EHR systems.
Collaborate with Clinical Informatics to align support efforts with provider workflow optimization initiatives.