Business Analyst

As a Business Analyst, you will support the System Planning and Operational Design division by analyzing operational and planning data, improving business processes, and developing recommendations that enhance service performance. You will partner with planning, operations, technology, and other stakeholders to ensure the accuracy, integrity, and timely delivery of operational and customer-facing transit data.

In this role, you will contribute to service design, scheduling, and continuous improvement initiatives by providing data-driven insights, supporting cross-functional collaboration, and helping translate business needs into effective operational and technical solutions.

Key Responsibilities:

• Develop, maintain, and automate reports, dashboards, and analytical tools that support planning, scheduling, and operational performance monitoring. Partner with internal teams to promote data accuracy, consistency, and usability across agency systems.
• Gather, document, and analyze business and functional requirements related to service planning, scheduling, and operational systems. Translate business needs into practical technical and operational solutions.
• Collaborate with stakeholders to implement schedule changes, route modifications, stop improvements, and other service updates. Ensure timely and accurate updates to planning systems and downstream operational datasets, including HASTUS, AVL, GTFS, and related platforms.
• Conduct operational, financial, and performance analyses, including monitoring key performance indicators (KPIs) and generating actionable recommendations to improve service efficiency, quality, and adherence to agency standards
• Create and maintain documentation for business processes, workflows, data integrations, and system requirements. Identify opportunities to improve processes, strengthen data quality, and enhance technology solutions.
• Support the testing, validation, and troubleshooting of data and systems to ensure seamless integration between planning, scheduling, and operational technology platforms.
• Facilitate cross-functional discussions, build alignment among stakeholders, and communicate findings, recommendations, and analyses to leadership, internal teams, and external partners.
• Perform other duties of a similar nature or level.

Minimum Qualifications

• Bachelor’s degree in Urban Planning, Business, Information Technology, or a related field.
• Two or more years of experience in business analysis, operational analysis, data analytics, or planning , or related field within transit agency, public agency, or complex operational environment.
• Experience working with public transit operations or within a public agency environment. 

An equivalent combination of education and experience sufficient to successfully perform the job duties will also be considered. 

Knowledge Requirements

• Transit service, scheduling, and operational planning practices.
• Business process analysis, workflow design, and requirements gathering methodologies.
• Data management, performance measurement, and KPI development.
• Systems integration, data validation, reporting, and information management processes.
• Procedures for handling confidential and sensitive information.
• Data analysis tools such as Python, R, SQL, or similar technologies.

Skill Requirements

• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission.  Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals.  Demonstrating courtesy, sensitivity, and respect in all interactions.
• Gathers, documents, analyzes business and functional requirements and translates findings into effective operational and technical solutions.
• Applies strong analytical and problem-solving skills to interpret quantitative and qualitative data and make actionable recommendations.
• Engages stakeholders effectively through facilitation, consensus-building, and cross-functional collaboration.
• Time management, project management, adaptability, and ability to prioritize competing responsibilities.
• Communicates complex information clearly through presentations, reports, visualizations, and discussions with technical and non-technical audiences.
• Manages multiple priorities, adapts to changing business needs, and supports projects through completion.
• Works independently and collaboratively to deliver high-quality results.
• Demonstrates proficiency with Microsoft Office and other analytical, reporting, and business intelligence tools.

Preferred Knowledge and Skills

• Master’s degree in Urban Planning, Business, Computer Science, Information Technology or related field.
• Familiarity with HASTUS, HASTUS OIG/d programming, Remix, or other transit planning and scheduling systems.
• Experience designing, tracking, and analyzing operational KPIs.
• Understanding of transit data models, scheduling complexities, service optimization strategies, and operational performance measurement.

Working Conditions

Hybrid telework may be available. Availability is at management discretion and may not be available for this position based on the nature of the work. Work is performed in an office environment and requires the use of office equipment and technology. You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. You may also be required to lift and carry materials up to 10 pounds occasionally.       

Application and Selection Process

• Only on-line applications accepted. 
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here. 

If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.