Required Skills & Qualifications:
5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.
Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
Ability to communicate with both technical teams and business stakeholders.
Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA).
JOB TITLE: Business Analyst
JOB LOCATION: Remote
WAGE RANGE*: $48hr to $50hr
JOB NUMBER: 26-01031
JOB DESCRIPTION
Partner with business stakeholders to understand strategic objectives, business challenges, and operational needs.
Lead requirements gathering sessions, workshops, and interviews to define business and functional requirements.
Document functional requirements, user stories, acceptance criteria, and workflows.
Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
Collaborate with solution architects, developers, QA analysts, and project managers throughout the software development lifecycle.
Support solution design by validating that proposed functionality meets business needs.
Collaborate with developers to ensure requirements are implemented correctly.
Develop training materials, user guides, and conduct end-user training.
Assist in UAT planning, execution, and defect triage.
Provide ongoing business support and enhancement requests for post-implementation.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.