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Business Analyst for Dynamics 365 CE

The Computer Merchant, Ltd

Alpharetta, GA(remote)

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JOB DETAILS
SKILLS
Acceptance Testing, Agile Programming Methodologies, Backlog Prioritization, Bug Tracking/Defect Management, Business Analysis, Business Operations, Business Support, Case Management, Communication Skills, Customer Relationship Management (CRM), Customer Service Management, Documentation, Federal Laws and Regulations, Functional Testing, Government, Medicaid, Power BI, Process Flow, Project Management Software, Public Health, Quality Assurance, Regulations, Requirements Management, SNAP, Scrum Project Management and Software Development, Software Development Lifecycle (SDLC), Sprint Planning, State Laws and Regulations, Technical Training, Unified Modeling Language (UML), User Documentation
LOCATION
Alpharetta, GA(remote)
POSTED
4 days ago
JOB TITLE: Business Analyst
JOB LOCATION: Remote
WAGE RANGE*: $48hr to $50hr
JOB NUMBER: 26-01031

REQUIRED EXPERIENCE:

5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
Familiarity with Power Platform (Power Apps, Power Automate, Power BI).


JOB DESCRIPTION
  • Partner with business stakeholders to understand strategic objectives, business challenges, and operational needs.
  • Lead requirements gathering sessions, workshops, and interviews to define business and functional requirements.
  • Document functional requirements, user stories, acceptance criteria, and workflows.
  • Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
  • Collaborate with solution architects, developers, QA analysts, and project managers throughout the software development lifecycle.
  • Support solution design by validating that proposed functionality meets business needs.
  • Collaborate with developers to ensure requirements are implemented correctly.
  • Develop training materials, user guides, and conduct end-user training.
  • Assist in UAT planning, execution, and defect triage.
  • Provide ongoing business support and enhancement requests for post-implementation.

Required Skills & Qualifications:
  • 5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
  • Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
  • Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
  • Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.
  • Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
  • Ability to communicate with both technical teams and business stakeholders.
  • Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
  • Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA).


Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

#Dice

About the Company

T

The Computer Merchant, Ltd

About TCM

If you would like to…

  • Develop your skills
  • Improve your earnings potential
  • Gain greater control over your career


The Computer Merchant, Ltd. (TCM) has provided Information Technology Solutions and enterprise staffing services to Fortune 1000, mid to small sized corporations, as well as Federal, state, and local governments for over 30 years.

At The Computer Merchant (TCM), we are committed to your professional and financial success. We'll evaluate your background, experience and qualifications, and then recommend contract jobs that are the best match for your goals.


Fast Facts & Recognition:

  • 41 year track record of success deploying over 63,000 consultants and core employees in critical positions for Fortune 1000 companies
  • Access to over 11 million unique consultants nationwide
  • Centralized and dedicated client delivery team
  • Supplier Diversity Certification as a Veteran Business Enterprise

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1980
WEBSITE
http://itstaffing.com/

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