Business Analyst

• Plan, organize, prioritize, and manage multiple IT initiatives and system enhancement efforts simultaneously.
• Support ongoing maintenance and modernization efforts for enterprise case management and child welfare-related systems.
• Manage submission, tracking, and resolution of system defects, incidents, and change requests.
• Coordinate project timelines, deliverables, and activities to meet operational, regulatory, and compliance requirements.
• Provide regular project status updates and communicate progress, risks, and issues to leadership and stakeholders.
• Support data quality initiatives, reporting compliance efforts, and remediation activities tied to federal and organizational standards.
• Gather, analyze, document, and validate business, functional, and user requirements for system development and enhancements.
• Review user stories, functional specifications, and technical deliverables to ensure alignment with business needs.
• Perform and support User Acceptance Testing (UAT), deployment validation, troubleshooting, and end-user support activities.
• Identify, escalate, track, and proactively resolve project or operational issues using established processes and reporting structures.
• Build and maintain effective working relationships with internal stakeholders, external partners, vendors, and customer representatives.
• Investigate and resolve business process and software-related issues reported by users.
• Support daily business operations and provide technical and functional assistance for enterprise software applications.
• Conduct meetings, workshops, interviews, and follow-up sessions to document and analyze business processes and operational needs.
• Lead or facilitate meetings, presentations, and stakeholder workgroups in both virtual and in-person environments.
• Develop presentations, reports, and written responses for stakeholders, leadership, and external inquiries as assigned.
• Utilize Microsoft Office tools including Excel, Word, PowerPoint, Outlook, and Access for reporting, documentation, and communication.
• Work with tools such as Team Foundation Server (TFS), Microsoft Azure DevOps, Microsoft Test Manager (MTM), and ServiceNow for project tracking, testing, and incident management.
• Collaborate with cross-functional teams in an Agile and SDLC-driven environment.
• Assist data management and systems teams with additional operational and project-related tasks as needed.
• Travel as required to support meetings, initiatives, or operational activities.

Required Qualifications:

• 7+ years of experience developing business, functional, and user requirements for IT systems.
• 7+ years of knowledge and experience applying business analysis processes, principles, practices, and techniques.
• Excellent written and verbal communication skills with the ability to communicate effectively across technical and non-technical teams.
• Fluent in English with the ability to communicate clearly and professionally over the phone.
• Strong ability to establish and maintain effective working relationships with stakeholders, end users, and project teams.

Preferred Qualifications:

• Experience performing similar business analysis work within Child Welfare, Human Services, or related public sector environments.
• International Institute of Business Analysis (IIBA) certification preferred.

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