Business Analyst

The Business Application Analyst maximizes value from the credit union’s enterprise business applications by serving as a technical resource to business application owners. This includes conducting end user support for all supported systems, including service delivery, monitoring operations, as well as assisting with maintaining relationships with critical systems partners. Systems supported include enterprise business applications such as, Core Financial Systems, Digital Banking Platforms, and Enterprise Content Management Solutions, and Deposit and Loan Origination Systems. The Business Analyst creates business requirements, participates on assigned projects and ensures their timely implementations.

Application Support & System Administration

• Provides end‑user application support for assigned systems, including troubleshooting workflow and functionality issues
• Researches system functionality to resolve questions and issues, partnering with 3rd Party vendors, IT teams, and internal business units as needed
• Administers and maintains system configurations, group permissions, and user roles in accordance with governance standards
• Supports software releases, patches, and system upgrades, including testing and deployment activities
• Participates in a rotational on‑call schedule for IT Business Application Administration (BAA)

Business Analysis & Solution Support

• Elicits, documents, and maintains business and functional requirements aligned to system capabilities
• Proactively assists in performing gap analysis and evaluating solution options against business needs
• Conducts research on commercial solutions to support projects, enhancements, or replacement initiatives
• Collaborates with business owners to ensure applications deliver intended outcomes and remain aligned with organizational goals
• Acts as a liaison between 3rd Party vendors and business application owners to support issue resolution and enhancements
• Assists with system documentation and requirements to support operational, reporting, and compliance needs

Testing & Quality Assurance

• Conducts unit testing and supports integration and user acceptance testing activities
• Validates system functionality against documented requirements and business expectations
• Documents defects, test results, and outcomes, supporting remediation and retesting efforts

Implementations, Enhancements & Reporting

• Supports deployment of new business applications and enhancements in accordance with project and change management procedures
• Assists with data availability and reporting requirements to support business unit needs
• Reviews third party vendor notifications for potential impact to internal or member facing services and communicates impacts to affected business units
• Provides vendors with feedback and recommendations for system improvements aligned to organizational objectives

Compliance & Risk Awareness

• Supports audit requests by providing documentation, system information, and operational support as needed
• Adheres to IT Systems Change Control procedures

Decision‑Making & Autonomy

• Works independently on assigned tasks and support activities within defined scope and standards
• Escalates risks, issues, and scope changes through established governance channels
• Makes configuration, analysis, and support decisions within approved procedures
• Seeks guidance from senior team members for complex design decisions, integrations, or strategic changes

Collaboration & Communication

• Collaborates effectively with business stakeholders, IT teams, vendors, and project managers
• Communicates clearly and professionally
• Works effectively in a matrixed environment with teams across the organization
• Contributes to team knowledge sharing, documentation, and continuous improvement efforts
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Required

• High School Diploma or equivalent
• Minimum 2 years of software application experience for mission critical software that is used by multiple business units
• Minimum 2 years of experience using business analyst skills to evaluate processes and systems
• Ability to work effectively with cross functional and matrixed teams
• Strong attention to detail and accuracy
• Ability to review, analyze, and interpret data and documentation to determine appropriate actions
• Effective oral and written communication skills
• Ability to interact professionally with all levels of the organization and, when applicable, members
• Ability to learn and apply new skills and technologies following training
• Ability to work effectively both on site in Herndon, VA and remotely
• Availability to work standard business hours (Monday–Friday, 8:00 AM – 4:30 PM), along with occasional off-hours, including participation in an on-call rotation, and implementation support windows

Preferred

• Bachelor’s degree in information management, computer science, business administration, or related field or related business experience
• Minumum 3 years of financial institution experience
• Experience in application support, system testing, business analysis, or software implementation
• Experience supporting or administering Fiserv DNA core banking platform, including configuration, production support, release coordination, or vendor engagement
• Experience supporting Alkami or similar digital banking platforms, including user support, configuration, testing, or integration with upstream/downstream systems
• Familiarity with agentic AI or intelligent automation solutions, including the use of AI driven assistants, workflow automation, or decision support tools within business applications
• Experience working within a regulated financial services environment supporting member facing or business critical systems

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.