Business Analyst

Position Summary

We are seeking a Business Process Analyst for a 9-month contract engagement to support infrastructure-focused security initiatives across a complex enterprise technology environment. This role will partner with infrastructure, security, engineering, operations, and program teams to analyze current processes, identify gaps, and help drive improvements that strengthen execution, governance, and operational consistency.

The ideal candidate has experience working in infrastructure or enterprise technology environments, understands how security initiatives affect operational teams, and can translate process needs into practical, scalable improvements. This individual should be comfortable working across teams involved in areas such as server, network, storage, cloud, platform operations, vulnerability remediation, patching, governance, and controls.

Key Responsibilities

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• Analyze and document current-state processes related to infrastructure and security initiatives.
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• Partner with infrastructure, engineering, security, and operational teams to identify process gaps, inefficiencies, dependencies, and risks.
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• Support the development of target-state process flows, standard operating procedures, intake models, and governance routines.
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• Help coordinate process improvements tied to security efforts such as:
  
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  • vulnerability remediation
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  • patching governance
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  • exception management
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  • control validation
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  • issue tracking and remediation workflows
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  • operational readiness and handoffs
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• Facilitate working sessions with cross-functional stakeholders to gather requirements, validate workflows, and align on ownership.
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• Develop clear documentation including process maps, RACI models, requirements, decision logs, meeting summaries, and action trackers.
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• Track action items, process milestones, dependencies, and risks across multiple workstreams.
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• Support reporting and status communication for leadership and program stakeholders.
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• Identify opportunities to improve consistency, accountability, measurement, and operational adoption.
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• Assist with implementation planning to ensure new or revised processes are practical for infrastructure teams to execute.
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Required Qualifications

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• 5 years of experience as a Process Analyst, Business Analyst, Program Analyst, or related role in enterprise technology environments.
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• Strong experience working with infrastructure organizations, such as server, network, cloud, storage, platform, or operations teams.
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• Experience supporting security, risk, compliance, or remediation-related initiatives in a technology environment.
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• Demonstrated ability to document and improve operational processes across cross-functional teams.
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• Strong facilitation skills with the ability to engage technical and non-technical stakeholders.
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• Experience creating process documentation, workflow diagrams, procedures, and governance artifacts.
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• Strong organizational skills with the ability to manage multiple priorities and follow through on action items.
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• Excellent written and verbal communication skills.
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• Proficiency with tools such as Microsoft Office, Visio, Excel, PowerPoint, Jira, ServiceNow, SharePoint, or similar platforms.
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Preferred Qualifications

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• Experience in large, regulated enterprise environments.
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• Familiarity with infrastructure security concepts such as:
  
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  • vulnerability management
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  • patch lifecycle processes
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  • asset ownership and accountability
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  • CMDB/process dependencies
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  • remediation planning and tracking
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• Experience supporting technology transformation, governance, or control-related initiatives.
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• Working knowledge of Agile, hybrid delivery models, or structured program governance practices.
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• Ability to translate technical operational issues into process improvements and executive-ready reporting.
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Desired Skills / Competencies

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• Process mapping and workflow analysis
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• Gap assessment and root cause identification
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• Stakeholder facilitation and requirements gathering
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• Operational governance and control alignment
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• Documentation and executive communication
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• Risk, dependency, and issue tracking
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• Strong attention to detail
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• Ability to work independently in a fast-paced environment
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Deliverables

The contractor will be expected to help deliver:

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• Current-state and future-state process documentation
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• Process improvement recommendations
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• Workflow diagrams and supporting documentation
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• Roles/responsibilities matrices
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• Governance and operating rhythm artifacts
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• Risks, issues, dependencies, and action logs
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• Status updates and leadership-ready summaries
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• Support for implementation and adoption of improved processes
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Ideal Candidate Profile

The ideal candidate is someone who can quickly understand how infrastructure teams operate, where security initiatives create friction or ambiguity, and how to structure practical, sustainable process improvements. This role is especially well-suited for someone who has worked in environments where security requirements intersect with operational infrastructure delivery.

------------------------DO NOT EDIT BELOW THIS LINE, PLEASE INSERT JOB DESCRIPTION ABOVE--------------------------------- The business analyst is responsible for leading business requirements definition to successful completion, including the discovery, analysis and documentation of business requirements, process flows, use cases, test and training plans. Works closely with product, relationship management, quality assurance, project management, and technology teams. The Business Analyst is responsible for conducting customer and market needs analysis, developing detail product and internet systems requirements and managing all stages of business requirements from initial research to user acceptance testing. The position will be the liaison between client subject matter experts and the development team. The position will also identify and assist in the development of additional business opportunities within current clients, applying delivery methodology standards in the creation of solutions, understanding client tactical plans and goals and expressing business requirements in terms of the function to be performed by the solution. Other responsibilities include overseeing business to system knowledge management, and assisting in overall system design from user interface through backend processes. This is a team-based position that requires strong interpersonal skills.