Business Analyst (hybrid-remote)

Job Summary:

Under general supervision assist the Vendor Support Team designing and updating forms and booklets and to assist with the certification testing process for software vendors' paper and electronic submissions

Qualifications:

* Bachelors degree in a related field from an accredited college or university or

* Associates degree in a related field from an accredited college or university and two years of related experience or

* Two years of experience as the lower IT Business Analyst 2 or position equivalent

Essential Qualifications

* Create, update and maintain tax forms and booklets using design tools and software

* Provide customer service by answering design/form layout questions and 2D barcode inquiries

* Work with internal business partners to verify that the forms meet requirements and are compliant with form standards

* Troubleshoot forms issues

* Test and review web forms for posting to the Departments website

* Respond to vendor inquiries regarding forms and submissions

* Test software vendors paper tax documents and payment vouchers for barcodes, content, placement, and scanlines

* Test software vendors electronic file submissions for standards, accuracy, and completeness

* Provide software vendors with feedback by documenting errors discovered during testing

* Review electronic formatted files to ensure data elements are present