Business Analyst - Hybrid Tallahassee, FL

4 Scope of Services

The advanced business analyst will oversee and collaborate with the various business offices to ensure that all information required for automatic application provisioning through the SailPoint IdentityIQ (IIQ) platform is accurate, complete, and delivered in a timely manner.  This responsibility includes guiding business partners through the connected‑system onboarding process within IIQ, ensuring that each application’s attributes, entitlements, ownership structures, and lifecycle events are correctly defined for successful integration.

The process involves understanding and communicating the benefits of connecting business applications to IIQ.  The position must be able to complete documentation for basic provision details, such as improved access governance, reduced manual workload, and strengthened compliance controls, as well as identifying any technical or operational impacts that integration may introduce.

Requirements gathered by the Business Analyst must be documented, then validated with stakeholders, then prioritized for review by the IIQ team’s Senior Developer and Technical Analyst. These technical reviewers will assess system connectivity needs, attribute mapping, workflow impacts, and provision logic to ensure alignment with IIQ standards and the Departments identity governance framework.

5 Education

Bachelor’s degree or master’s degree in business administration, Communications, Information Systems, or other related field is required. Equivalent work experience may substitute for the educational requirement. 

6 Experience

1.    A minimum of 3 to 5 years of solid business/systems analysis experience and software development projects is . 

2.    Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint is . 

3.    Proficiency in core Identity and Access Management (IAM) concepts such as entitlements, target aggregations, and certification campaigns are required.

4.    Certified Scrum Master (SCM), Certified Project Manager (CPM) or Project Management Professional (PMP) is highly desired.

5.    Experience in public sector compliance frameworks or large-scale ERP transformations, such as the Florida PALM project, is highly desired.  

6.    Knowledge of Rules 60GG-1 – 60GG-5, Florida Administrative Code, is highly desired. 

7.    Certified Business Analysis Professional (BAP) is highly desired.  

8.    Experience with directing and managing project resources is highly desired. 

9.    Knowledge of change and release management is highly desired. 

10.  Experience with Microsoft Power BI is highly desired

11.  Experience with Microsoft DevOps is highly desired.

12.  Experience with SailPoint Identity IQ (IIQ) is highly desired.   

7 Primary Job Duties/ Tasks

The activities the candidates will be tasked with include, but are not limited to the following: 

·       Requirements Intake & Scope Definition: Act as the primary gatekeeper for new application onboarding requests, ensuring that "as-is" access processes are documented before proposing the "to-be" IIQ state.

·       Business-to-Technical Translation: Serve as the technical bridge, transforming raw business access needs into structured Provisioning Policies and Attribute Mapping requirements that your developers can execute without ambiguity.

·       Stakeholder Expectation Management: Conduct discovery workshops with business owners to manage expectations regarding what IIQ can automate versus what requires manual approval or custom workflow development.

·       Compliance & Audit Documentation: Lead the definition of Access Certification requirements, ensuring that every integrated application meets the audit and compliance standards defined by your project’s governance framework.

·       Defect & Impact Analysis: Systematically document potential operational impacts of new connectors, proactively identifying where automated provisioning might break legacy processes and providing mitigation strategies before implementation.

·       Validation & User Acceptance Testing (UAT): Coordinate the validation phase by developing test cases based on the documented requirements, ensuring that the IIQ configuration satisfies the business owner’s needs before final sign-off.

·       Prioritization & Backlog Grooming: Maintain the requirements backlog, ensuring that technical tasks are correctly prioritized based on business value and compliance risk, allowing you to manage the project roadmap effectively.

8 Job Specific Knowledge, Skills, and Abilities (KSAs)

The submitted candidates must be able to apply specific knowledge, skills, and abilities in the following areas: 

1.    Business Analysis: Ability to perform detailed research, business analysis, as-is and to-be analysis, process modeling. Use of software tools is required and include, but are not limited to, MS Word, MS PowerPoint, MS Excel, and SmartDraw. 

2.    System Analysis & Design: Ability to perform System Analysis & Design using a variety of modeling methodologies and techniques. 

3.    Facilitation: Ability to expertly facilitate workshops and meetings with stakeholders.  

4.    Technical Understanding: Technical knowledge and understanding of IT infrastructure and software development practices and techniques. 

5.    IAM Expertise: Deep professional experience with Identity & Access Management concepts, including entitlements, target aggregations, and certification campaigns.

6.    Compliance Frameworks: Familiarity with public sector compliance frameworks and large-scale ERP transformations (e.g., Florida PALM).

7.    System Integration: Ability to map functional requirements across complex environments involving ServiceNow (request catalog) and SailPoint (provisioning engine).

Additional: 

1.    Advanced skills with Microsoft products: SharePoint, Teams, Word, Excel, PowerPoint, and Project. 

2.    Ability to relate to stakeholders’ needs, document their requirements, and perform duties in the absence of staff. 

3.    Ability to receive and give constructive criticism and maintain effective work relationships with others. 

4.    Ability to adjust to changing demands in a dynamic environment with diverse work assignments. 

9 General Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of ideologies, techniques and tools for quality assurance and control. The ability to put ideologies, techniques, and tools into practice.