Acceptance Testing, Americans with Disabilities Act (ADA), Atlassian JIRA, Business Analysis, Business Processes, Cisco Unity, Communication Skills, Customer Support/Service, Meeting Minutes, Operational Communications, Presentation/Verbal Skills, Product Demonstration, Quality Assurance, Quality Assurance Methodology, Requirements Management, Software Development Lifecycle (SDLC), Storyboards, System Validation, Systems Analysis, Team Lead/Manager, Team Player, Test Plan/Schedule, Testing, User Documentation, Work Breakdown Structure (WBS), Writing Skills