Business Analyst II / Communications Resource - Contract

Position: Business Analyst II / Communications Resource
Location: 100% Remote
Interview: Video
Duration: 6 Weeks
Target Start Date: 4/27

Role and Project Details:
The Business Analyst II / Communications Resource will support the implementation of Microsoft Intune for Windows and macOS devices, including enrollment, policy configuration, application deployment, and end-user readiness. This role will work closely with technical teams, project stakeholders, and end users to ensure a smooth rollout of Intune and Autopilot across Windows, macOS, iOS, and Android.
The environment includes:
Intune for Windows, macOS, iOS, and Android (corporate-owned and BYOD)
Enrollment via Automatic Enrollment (Windows) and Apple Business Manager/Configurator (macOS)
Central management of settings, security, and applications
Use of the Company Portal for user-driven actions

Key Responsibilities:
1. Project Kickoff & Coordination
Help review and confirm project objectives and scope.
Support the creation and maintenance of:
o Project plan, activities, and milestones
o Stakeholder and contact lists
o Remote connectivity requirements
o Review meeting agendas and schedules
Assist in documenting the current state:
o Existing Intune and MECM deployments
o Device models in scope (Windows, macOS, iOS, Android; corporate-owned and BYOD)
o Current Intune applications and Blackberry Enterprise Server (BES) configuration.
2. Design & Planning Support
Work with the technical team and business stakeholders to capture and document:
Intune & Autopilot Design
Compliance requirements.
Features and configurations to be implemented.
Branding and end-user experience requirements.
Enrollment and registration needs (Windows and macOS).
MDM policies and device configuration.
Security, compliance, and Conditional Access requirements.
Application packaging, deployment, and update strategy.
Windows feature and driver update approach.
Device compliance and reporting needs.
MFA, PIN, and other device security requirements.
Intune automatic enrollment setup.
macOS integration with Apple Business Manager.
MECM co-management needs.
Autopilot Design
Azure AD automatic enrollment profiles.
Enrollment Status Page behavior.
Automatic and pre-provisioned deployment profiles.
Zero-touch deployments (Entra join).
Self-Deploying Mode configuration.
Reporting and alerting requirements.
Access requirements for on-premises Active Directory resources.
Intune Design
Troubleshooting and support processes.
Device enrollment flows for:
o Windows
o macOS
o iOS
o Android
Apple Business Manager integration.
Application configuration and deployment for:
o Windows
o macOS
o iOS
o Android
Reporting needs:
o Device management
o Endpoint security
o Analytics
Windows Update (update rings).
Application protection (MAM) and device compliance policies.
App packaging requirements (Windows: .msi/.exe; macOS: DMG).
Hybrid Entra AD/co-management requirements.
Onboarding/offboarding from BES.
The BA will help structure and document all of the above into clear design and process documentation.

3. Implementation Support
The technical implementation will be led by Insight s engineers and architects. The Business Analyst II / Communications Resource will:
For Windows Autopilot (Zero Touch):
Track and document:
o Implementation of up to 10 applications (.msi or .exe).
o Configuration of up to 4 device groups and up to 2 personas.
o Driver updates for up to 4 device models.
o Software updates configuration and deployment to one Intune group.
Support creation of clear instructions for:
o Hardware device hash collection.
o Windows 11 device enrollment processes.
For Windows Autopilot Self-Deploying Mode:
Document:
o Device group creation.
o Profile creation with Self-deploying mode.
o Configuration of language, location, keyboard, and network.
o Hardware hash upload.
o Out-of-Box Experience (OOBE) behavior.
Ensure user-facing and support documentation clearly explains the no touch experience and when it applies.
For Microsoft Intune (Windows & macOS):
Support and document:
o Tenant administration structure.
o Users, groups, and role assignments.
o Automatic enrollment configuration.
o Enrollment of up to 10 device models each for Windows and macOS, using up to 2 profiles.
o App packaging and deployment:
Up to 10 Windows apps (.msi/.exe).
Up to 10 macOS apps (DMG).
o Baseline configurations and security policies for Windows, macOS, iOS, and Android.
o App protection policies and data protection scenarios (enrolled vs. app-protection-only).
o Up to 4 compliance policies per platform.
o Lockdown/hardening policies for corporate-owned devices.
o Driver updates for up to 4 device models.
o Apple Business Manager integration steps for macOS.
o Entra ID user/device policies (up to 10).
o Monitoring, alerts, reporting, and software update management.
The BA will convert technical configurations into:
Process flows
End-user guides
Support runbooks
FAQs

4. Pilot Coordination
Intune & Autopilot Pilot (Windows & macOS):
Coordinate pilot deployments of:
o Up to 20 Windows devices per model (up to 4 models).
o Up to 20 macOS devices.
Responsibilities include:
o Creating and distributing end-user communications (emails, quick start guides, FAQs).
o Helping schedule pilot deployments with stakeholders.
o Supporting validation of access to on-premises resources for Autopilot devices.
o Collecting feedback from users and support staff.
o Documenting issues, changes, and adjustments made after the pilot.
o Summarizing pilot outcomes for leadership.
Mobile Device Pilot (BYOD iOS & Android):
Coordinate pilot for:
o Up to 20 BYOD iOS devices.
o Up to 20 BYOD Android devices.
Responsibilities include:
o End-user communications and instructions for enrollment.
o Supporting and documenting:
Offboarding from BES.
Onboarding to Intune.
o Collecting user and support feedback and documenting findings.

5. Communications & Change Management
Develop clear, user-friendly communications:
o Announcement emails.
o Enrollment guides and screenshots.
o What s changing summaries for end users and managers.
Create and maintain:
o FAQs.
o Step-by-step procedures for different device types and personas.
o Simple overviews for non-technical stakeholders.
Help ensure messaging is consistent across all platforms (Windows, macOS, iOS, Android) and aligned with branding and security requirements.

6. Knowledge Transfer & Documentation
Work with technical teams to:
o Gather and organize all project documentation (design, configurations, policies, pilot results).
o Create support documentation and runbooks for IT Operations and Service Desk.
Support and document knowledge transfer sessions:
o Capture key decisions, processes, and lessons learned.
o Ensure final documentation is complete, accurate, and accessible.


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