Analysis Skills, Application Programming Interface (API), Automation, Business Administration, Business Analysis, Business Intelligence, Business Processes, Business Solutions, Business Support, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Documentation Standards, Entertainment and Media, Finance, Financial Analysis, Heavy Lifting, Information Technology & Information Systems, Interpersonal Skills, Microsoft Excel, Microsoft Product Family, Multitasking, Music, Operational Audit, Operational Improvement, Operational Support, Operations Management, Operations Planning, Organizational Development/Management, Organizational Skills, Performance Metrics, Performing Arts, Power Amplifier, Power BI, Problem Solving Skills, Process Improvement, Process Management, Project/Program Management, Reporting Dashboards, Reporting Skills, SQL (Structured Query Language), Sales, Sales Operations, Sports, Strategic Planning, System Integration (SI), Systems Administration/Management, Systems Maintenance, Trend Analysis
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview:
The Business Analyst II supports operational efficiency, business process improvement, reporting, workflow automation, and business systems administration. This position works closely with Finance, Sales, Operations, Convention Services, Facilities, and IT to improve workflows, enhance reporting capabilities, support business systems, and assist with data-driven decision-making. The ideal candidate is highly organized, analytical, detail-oriented, and comfortable working across multiple departments to identify opportunities for operational improvement and technology utilization.
This role pays an annual salary of $67,560-$84,450
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until September 25, 2026.
Responsibilities:
- Analyze, document, and improve operational workflows and business processes.
- Identify opportunities to improve efficiency, reduce manual processes, and enhance organizational effectiveness.
- Assist with process mapping, workflow documentation, and operational standardization efforts.
- Coordinate process improvement initiatives across multiple departments.
- Assist with system configuration, user support, and business process alignment.
- Coordinate with vendors and internal stakeholders regarding system enhancements and integrations.
- Maintain business system documentation and procedures.
- Develop and maintain operational reports, dashboards, and performance metrics.
- Assist with business intelligence initiatives using Power BI and other reporting tools.
- Support development and maintenance of key performance indicators (KPIs).
- Analyze operational and financial data to identify trends and opportunities for improvement.
- Support automation initiatives utilizing Microsoft Power Platform and related technologies.
- Monitor and evaluate automation effectiveness and recommend improvements.
- Support training and adoption of new systems, reports, and business processes.
- Participate in special projects and strategic initiatives as assigned.
Qualifications:
- Bachelor’s degree in Business Administration, Information Systems, Finance, Analytics, Operations Management, or a related field is preferred.
- 2–3 years of experience in business systems, business analysis, process improvement, operations, reporting, analytics, or related fields preferred.
- Experience within hospitality, convention centers, venues, events, or similar operational environments is preferred.
- Strong analytical and problem-solving skills.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- Ability to work independently and collaboratively across departments.
- Strong attention to detail and commitment to accuracy.
- Advanced Microsoft Excel skills.
- Experience with Microsoft Power BI preferred.
- Experience with Microsoft Power Platform (Power Automate, Power Apps) preferred.
- Familiarity with databases, SQL, reporting tools, APIs, and systems integrations preferred.
- Experience with business systems administration and workflow automation preferred.
- Ability to sit for extended periods while working on a computer.
- Ability to occasionally move throughout the facility to attend meetings and support operational initiatives.
- Ability to lift heavy objects occasionally.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.