Job Description
Job Title: Junior Business Analyst | Application Support
Location: Hybrid, Indianapolis, Indiana
Industry: Government
RESPONSIBILITIES:
REQUIREMENTS:
Best-In-Class-Benefits
We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:
• Robust Health Insurance
• 401(k) plan
• PTO
• Paid holidays
About Theoris:
Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Location: Hybrid, Indianapolis, Indiana
Industry: Government
JOB DESCRIPTION: Theoris is looking for a Junior Business Analyst/Application Support Professional who is already located in the Indianapolis area. This role involves application configuration, troubleshooting, and direct support to the client’s staff ensuring smooth operations of their system processes and resolving user inquiries.
RESPONSIBILITIES:
- System Support: Provide application support for an internal system, assisting staff with configuration and functionality, and troubleshooting user-reported issues.
- Issue Resolution: Address user calls such as export issues, fine assessment configuration, and general case management functions.
- Application Configuration: Manage configuration settings, set up dropdown options, and implement application functionality as needed.
- Documentation and Communication: Guide end-users through system modules, ensuring clear communication and training on application use.
- Project Support: Assist with implementing new features and functionality as assigned, potentially leading small projects within the team.
- Help Desk Management: Handle user tickets via Dynamics 365, responding promptly to ensure continuity in the courts’ operations.
REQUIREMENTS:
- Prior experience in application support or business analysis preferred.
- A background demonstrating progressive responsibility or related education is ideal.
- Proficiency with Microsoft applications, familiarity with CRM platforms (especially Dynamics 365), and a demonstrated ability to work with web applications.
- Strong problem-solving skills with the ability to understand and configure application settings.
- Excellent verbal communication for effectively working with end-users, explaining system functions, and providing assistance.
- Strong organizational skills, self-motivated with a sharp, professional presence.
Best-In-Class-Benefits
We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:
• Robust Health Insurance
• 401(k) plan
• PTO
• Paid holidays
About Theoris:
Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Numbers & Facts
| Location | Indianapolis, IN |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2014 |
| Website | http://www.insyncstaffing.com/default.html |
About Company
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
Skills
- Business Analysisunmatched
- Case Managementunmatched
- Communication Skillsunmatched
- Configuration Managementunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Health Insuranceunmatched
- IT Service Management (ITSM)unmatched
- Internet Applicationunmatched
- Microsoft Product Familyunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Software Administrationunmatched
- Software Configuration Managementunmatched
- System Operationsunmatched
- Systems Administration/Managementunmatched
- Testingunmatched
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