Business Analyst, IT

Who we are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan, Hanes, Comfort Colors, American Apparel, ALLPRO, GOLDTOE, Peds, Bali, Playtex, Maidenform, Bonds, as well as Champion which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The opportunity

Configures, tests, analyzes and supports WMS applications (supply chain management, order management, warehousing, transportation, and distribution) in support of core organizational functions and business processes.

The role

Essential Functions:

• Performs analysis of business processes, proposes procedures and processes to users and oversees implementation of new processes and related documentation
• Defines business requirements for system changes, works closely with the software development team to develop system changes, test changes and manage implementation of new functionality with IT resources and users
• Supports users in understanding the use of business application software, specifically JD Edwards (Sales and Financials)
• Creates documentation of new processes or procedures; testing documentation; specifications or proposals; training materials; all in a Continuous improvement / system development life cycle context
• Supports and is familiar with Sarbanes Oxley requirements
• Applies proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments across multiple facilities
• Acts as first line support for issue resolution
• Provides rotating on-call support
• Performs other duties as assigned to meet business needs.

The requirements

Education and Experience:

Associate degree or equivalent training (apprenticeship program, trades certification) + Minimum of 5 years of relevant experience

OR

University degree + Minimum of 3 years of relevant experience

Knowledge and Skills:

• Detailed knowledge of operations and procedures to resolve straightforward issues
• Good understanding of how the other sectors of business interplay and affect the department

OR

• Provides professional services using standard procedure and specific knowledge

Problem Solving and Complexity

• Identifies and resolves immediate problems affecting team

AND/OR

• Researches and analyzes data from familiar areas to determine appropriate actions
• Updates or modifies working methods in own role based on defined procedures
• May be required to exercise judgement in the interpretation of policies and procedures

Leadership, Planning, and Organizing

• Supervises and coordinates efficient use of resources
• Leads operational team members
• Ensures achievement of results on a short-term basis

AND/OR

• Organizes most aspects of own work according to pre-established deadlines and priorities
• Works collaboratively with team members to deliver outputs

Communication

• Provides guidance, advice and answers to members of the team
• Regularly train or act as a resource

OR

• Provides information of a specialized nature and when requested, interpretation through circumscribed research

Impact of Decisions

• Day-to-day decisions affect the operational and/or sales effectiveness of the team
• First point of contact for technical input or escalation to resolve immediate issues

OR

• Operates with standardized practices and processes
• May have a direct impact on the delivery of services to others
• Typically, supervision of progress and results
• Decisions and actions taken mostly impact a unique location or unit

Additional Skills:

• Bachelor's degree or equivalent experience/qualifications
• Must be system and process oriented
• Strong analytical skills, including database queries
• Good interpersonal skill and is able to work in a team-based environment (local or remote)
• Able to effectively prioritize and multi-task on regular and routine basis
• Proven success working closely with functional end users
• Able to adapt to changing priorities; change resilience
• Strong MS Office capabilities - Excel, Access, etc.
• Strong process analysis and documentation
• ERP experience required: JD Edwards or equivalent is a requirement (Sales & Finance, Distribution a plus)
• Some domestic travel required; limited travel to Canada required, Valid passport required
• Hearing is required in order to hear instructions, receive information from various sources, and understand safety warnings
• Vision is required in order to read instructions, interpret data, and formulate metrics