Adabas, Atlassian JIRA, Business Analysis, Business Operations, Customer Relations, Database Technology, Establish Priorities, Help Desk, Homeland Security, Identify Issues, Information Technology & Information Systems, Insurance, Microsoft SQL Server, Online Chat, Resolve Customer Issues, SNAP, Software Administration, Spreadsheets
Seeking a Business Analyst who will serve as a primary point of contact for users experiencing help desk related issues. The resource will be expected to resolve user inquiries for manual data manipulation as well as:
- System diagnosing software problems
- Email or data log spreadsheets incidents in JIRA ticketed system to ensure seamless business operations for successful data conversion.
- Interact with DHS program areas and technical staff regarding business and information technology needs.
- Manage receiving tickets, documents, prioritize, and track support requests from phone calls, emails, or chat portals.
- Escalate issues and identify complex or recurring problems and escalate them to supervisor/manager for resolution.
Requirements
Skills
| Required/Preferred
| Years
| Candidate Experience
|
Experience with automated system for determining benefits for SNAP, TANF, or E&T.
| Required
| 5+
|
|
Proficiency with JIRA
| Required
| 5+
|
|
Proficiency with Windows Applications
| Required
| 5+
|
|
Experience with Operating Systems (Mainframe, Linux, and Windows)
| Required
| 5+
|
|
Experience with Windows PC
| Required
| 5+
|
|
Experience with Database Systems / Tools (SQL Server, ADABAS)
| Required
| 5+
|
|
Experience with QA/Testing approaches / applications (Data Quality)
| Required
| 5+
|
|
Certified Professional Business Analyst
| Required
| 5+
|
|
Benefits
Benefit Package includes:
Paid Sick Time
Insurance for Medical, Dental, Vision and Life Available
401(k) including Employer Match
HSA, Short-term & Long-term Disability Available
We are an EEO/Veterans/Disabled employer