Business Analyst

Location: Kent, WA, 100% onsite

Pay: $80K - $100K annually

What You Can Expect

• Paid weekly
• 9 paid holidays
• Prorated PTO up to 12 days annually (or per state law)
• Medical, dental, and vision insurance, with voluntary buy-up options
• Employer-paid life, AD&D, and short- and long-term disability insurance
• Voluntary additional life insurance
• 401(k) with match, safe harbor contribution, and Roth option
• Profit sharing and an annual holiday bonus
• Employee Assistance Program and personalized health advocacy services
• On-the-job training and opportunities for advancement

Position Summary

The Business Systems & Process Analyst helps the company understand, document, improve, and maintain company-wide business processes and systems. Working across departments, this role documents current processes, maps information flows, identifies gaps or inefficiencies, and develops practical improvements. The position has a significant focus on a low-code application platform while also supporting the company's ERP system, a business intelligence platform, an intranet/document management platform, a workflow automation platform, a learning management system, a process-mapping tool, a cloud hosting platform, AI/LLM tools, and other applications. It serves as a bridge between business users and technical resources to document requirements, recommend solutions, coordinate changes, and verify results.

Key Responsibilities

Business Process Documentation and Improvement (30%)

• Meet with employees to gather information on existing workflows, document roles, inputs, outputs, approvals, exceptions, and control mechanisms; maintain detailed process documentation and flow diagrams
• Compare written procedures with actual practice and identify unclear ownership, duplicate work, unnecessary manual steps, and control weaknesses
• Develop recommended future-state processes with the employees and managers responsible for the work

Low-Code Platform and Business Systems Documentation (25%)

• Document the company's low-code application environment, including applications, tables, relationships, key fields, formulas, forms, reports, roles, groups, and other significant configuration
• Inventory automated pipelines, including triggers, actions, integrations, dependencies, ownership, and failure handling, and assist with requirements, testing, and troubleshooting

Systems and Data-Flow Documentation (15%)

• Maintain a company-wide inventory of significant applications, including each system's purpose, business owner, technical owner, major users, integrations, and dependencies
• Create and maintain diagrams showing how information moves among company systems and help reduce reliance on undocumented individual knowledge

Process Controls and System Adoption (15%)

• Evaluate system configurations to ensure they support intended processes and controls, and identify potential gaps or weaknesses that could lead to unintentional deviations from standard procedures, including where employees can unintentionally bypass required approvals or steps
• Coordinate testing, communication, and learning-management updates, and follow up to confirm processes are being used as intended

Compliance and Documentation Support (10%)

• Support maintaining compliance documentation for a compliance management platform and other regulatory requirements, ensuring accurate and up-to-date system inventories, control documentation, access records, supporting evidence, and remediation tracking
• Coordinate with IT, management, and other control owners to ensure documentation accurately reflects actual practice

Other Duties as Assigned (5%)

• Perform other duties as required
• Keep current on company platforms, training, expenses, and calendars
• Maintain compliance with company policies, safety requirements, and applicable customer site requirements

Requirements

• Experience in business analysis, process improvement, systems administration, operations analysis, or a similar role
• Strong ability to interview employees and translate how work is actually performed into clear, accurate documentation
• Demonstrated ability to quickly learn unfamiliar business applications, databases, workflows, and integrations
• Strong analytical and problem-solving skills, including the ability to reconcile written procedures, system logic, and actual employee behavior
• Strong written communication, organization, and documentation skills
• Ability to work independently across multiple departments and follow projects through completion

Preferred:

• Bachelor's degree in business, information systems, accounting, operations, data analytics, or a related field, or equivalent practical experience
• Experience with a low-code application platform (such as QuickBase), a workflow automation platform, an intranet/document management platform, a business intelligence platform, an ERP system, or similar business systems
• Experience with a process-mapping tool and a learning management system
• Familiarity with SQL, APIs, database concepts, data mapping, and system integrations
• Experience with SOC 2, compliance management platforms, cybersecurity, compliance, control documentation, or evidence collection
• Experience with AI/LLM-enabled workflows, project management, or change management

Who is Rainier Recruiting

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.