Business Analyst | University of Pikeville | Pikeville, KY
At our partner institution at University of Pikeville
Dynamic Campus is seeking an individual with hands-on experience working in one or more higher education offices, such as admissions, financial aid, HR, advancement, etc. Having held a “Power User” type position is a plus. The role of the Business Analyst is to work closely with functional office leadership and users as a liaison for our technical teams. The position is full-time at our client site, University of Pikeville in Pikeville, KY.
The Business Analyst will work directly with end users to identify opportunities, resolve problems, and determine best practice solutions for business processes. The selected candidate will be supported by, and work closely with, our team of highly skilled professionals that are experienced in providing technical solutions to our Higher Education clients.
Responsibilities: - Acts as primary client contact (Trusted Advisor) for all functional offices.
- Support daily operational tasks.
- Perform necessary functional testing to ensure the success of upgrades and solutions.
- Consult with functional leadership, and end users, to gather needs and requirements.
- Prepare test procedures to be used by functional departments.
- Collaborate with Project Managers in setting and adhering to timelines and schedules.
- Develop and maintain detailed written user guides and documentation.
- Develop, coordinate, and conduct end-user training
- Investigating and diagnosing system faults and errors.
- Utilize vendor support resources to resolve issues when necessary.
- Other duties as assigned
Requirements: - Hands-on experience working in one or more higher education offices, such as Admissions, Financial Aid, HR, Advancement, etc.
- Bachelor's degree from a four-year college or university, at least five years related experience and/or training, or an equivalent combination of education and experience.
- Strong communications and organizational skills
- Strong customer centric skillset
- Self-motivated, task focused individual with the ability to manage multiple priorities
Preferred Qualifications: - Knowledge of Colleague ERP/SIS
- Experience with Slate CRM
- Experience with Perceptive Content document management
- Proficient in SQL
- Experience with SQL Server
- Experience in providing technical (Power User) support in a higher education institution.
- Project Management experience.
Dynamic Campus Core Values
BE A: - Servant Leader
- Team Player
- Accountable
- Act with the highest integrity
- Provide excellent customer service
- Find solutions not problems
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