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Business Analyst

OP Consulting Group LLC
  • Lansing, MI
  • Quick Apply
5 days ago

Job Description

Business Analyst
Lansing MI
Hybrid

Duties & Responsibilities:
  • Reviews, analyzes, evaluates, and prioritizes business and user needs.
  • Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
  • Maintain and prioritize CRM inbox communications.
  • Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
  • Formulates systems to parallel overall business strategies.
  • Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
  • Assist with developing and drafting RFPs.
  • Assist in deployment and management of end-user reporting tools and platforms.
  • Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
  • Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
  • Reviews, analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • Works under general supervision; typically reports to a project manager.
  • Attends all BH CRM meetings as appropriate and assigned.
  • Assist QA/Testing team when required by volume of work
 
 
 
Required Skills
  • 5+ years of experience as a Business Analyst
  • Experience as a BA working with applications built on salesforce
  • QA/Testing Experience
 
Desired skills
  • Local, State, or Federal government experience
 
 
Other Desired Skills:
  • Azure Devops
  • FedRAMP
  • HIPAA
  • Nice CXone or other contact center suite
  • Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
  • Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
  • A certain degree of creativity and latitude is required.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Familiar with relational database concepts, and client-server concepts.
  • Ability to organize, evaluate, and present information effectively.
  • Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
  • Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
  • Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
  • Ability to meet competing deadlines.
  • Strong data management skills.
  • Experience in process improvement, project management, and data management
 

Numbers & Facts

LocationLansing, MI

Skills

  • Analysis Skillsunmatched
  • Business Analysisunmatched
  • Business Intelligenceunmatched
  • Business Processesunmatched
  • Business Solutionsunmatched
  • Business Strategyunmatched
  • Call Centersunmatched
  • Communication Skillsunmatched
  • Cost Analysisunmatched
  • Customer Relationship Management (CRM)unmatched
  • Data Analysisunmatched
  • Data Managementunmatched
  • Data Warehousingunmatched
  • Database Technologyunmatched
  • Detail Orientedunmatched
  • DevOpsunmatched
  • Emerging Technologyunmatched
  • Establish Prioritiesunmatched
  • Federal Governmentunmatched
  • Financial Analysisunmatched
  • HIPAA (Health Insurance Portability and Accountability Act)unmatched
  • Industry Standardsunmatched
  • Knowledge Transferunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Wordunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Process Engineeringunmatched
  • Process Improvementunmatched
  • Project/Program Managementunmatched
  • Proposal Writingunmatched
  • Quality Assuranceunmatched
  • Relational Databases (RDBMS)unmatched
  • Return on Investment (ROI)unmatched
  • Risk Analysisunmatched
  • SAP NetWeaver Business Warehouseunmatched
  • Salesforce.comunmatched
  • Software Engineeringunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Writing Skillsunmatched

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