Job Description
Serve as a primary point of contact for institutional clients and internal business partners for all post-execution equity trade processing activities. The role is responsible for managing the lifecycle of institutional equity transactions from trade execution through settlement, ensuring efficient trade matching, affirmation, exception resolution, and risk mitigation.
The successful candidate will act as a client advocate while partnering closely with Trading, Sales, Operations, Technology, Risk, Compliance, and external market participants to resolve trade discrepancies, drive timely settlement, and deliver a superior client experience. The role requires strong market knowledge, problem-solving skills, and the ability to operate effectively in a fast-paced, high-volume environment.
*Deal breaker item unable to work late. Possible to work until 8pm at times (typically 6/6:30 finish)
Responsibilities
* Manage institutional equity transactions throughout the post-execution trade lifecycle, from execution through final settlement.
* Serve as the primary point of contact for client inquiries related to trade status, settlement, affirmations, and exception management.
* Monitor and resolve unmatched trades, settlement breaks, fails, and trade discrepancies.
* Partner with custodians, prime brokers, counterparties, and clients to facilitate timely settlement.
* Escalate and coordinate the resolution of operational, settlement, and market risk events.
* Collaborate with Trading, Sales, Operations, Technology, Risk, and Compliance teams to address transaction processing issues.
* Perform root cause analysis on recurring trade exceptions and recommend process improvements.
* Support client onboarding, account maintenance, and implementation of new products and market initiatives.
* Provide timely and accurate client reporting related to settlement activity, fail exposure, and operational risk.
* Participate in industry initiatives, process improvement efforts, automation projects, and strategic change programs.
* Maintain strong controls and ensure adherence to regulatory, risk, and operational procedures.
Requirements
* Client-focused mindset with strong relationship management and communication skills.
* Experience supporting institutional equities, trade support, middle office, client service, or settlement operations functions.
* Strong understanding of the institutional equity trade lifecycle, including matching, affirmation, clearance, and settlement processes.
* Ability to manage multiple priorities and perform effectively under strict deadlines.
* Strong analytical and problem-solving skills with a focus on risk identification and resolution.
* Excellent verbal and written communication skills with the ability to engage senior stakeholders.
* Demonstrated ability to work independently while collaborating across global teams.
* Strong attention to detail and ability to manage high transaction volumes accurately.
* Proficiency using operational, reporting, and trade processing systems.
* Understanding of operational risk, settlement risk, and trade exception management.
Other Qualifications
* Knowledge of DTCC, NSCC, DTC, Omgeo CTM, ALERT, SWIFT, and institutional settlement workflows.
* Familiarity with FIX messaging, electronic trading platforms, and post-trade processing concepts.
* Experience supporting domestic and international equity markets.
* Proven ability to identify opportunities for process optimization and operational efficiency.
* Demonstrates intellectual curiosity and a commitment to continuous learning.
* Builds strong partnerships and effectively collaborates across diverse teams and functions.
* Embraces change and contributes to innovation through technology and process improvements.
* Maintains a strong risk and control mindset while balancing client experience and operational efficiency.
* Promotes an inclusive and collaborative environment that values diverse perspectives and experiences.