Business Analyst - Local to Pittsburgh, Cleveland, Dallas, Phoenix, or Birmingham

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Business Analyst - Local to Pittsburgh, Cleveland, Dallas, Phoenix, or Birmingham

Category: Business Analysis (functional and technical)

Main location: United States, Pennsylvania, Pittsburgh

Alternate Location(s): United States, Texas, Dallas

United States, Ohio, Cleveland

United States, Alabama, Birmingham

United States, Arizona, Phoenix

Position ID: J1026-0430

Employment Type: Contract

Position Description:

This role must be filled at the client site 5 days per week in either Pittsburgh PA , Cleveland OH, Dallas TX, Phoenix AZ, or Birmingham AL.

For this role on this particular client engagement, employer sponsorship of immigration‑related visa and/or green card status as part of the PERM process will not be available

We are seeking an experienced Business Analyst to support the analysis, design, and delivery of enterprise technology initiatives. This role will partner closely with business stakeholders, product teams, operations, architecture, security, and engineering teams to understand business needs, define requirements, map processes, and translate complex objectives into clear and actionable requirements for delivery teams.

The ideal candidate is a strong Business Analyst with excellent requirements management, process analysis, stakeholder facilitation, and Agile delivery skills. Experience with customer authentication, identity, fraud prevention, contact center, or IVR technologies is beneficial but not required.

Your future duties and responsibilities:

. Gather, analyze, document, and manage business, functional, and technical requirements for complex enterprise technology initiatives.

. Partner with business and technology stakeholders to understand business objectives, operational challenges, customer needs, and solution requirements.

. Analyze and document current state and future state business processes, workflows, and customer journeys.

. Translate business needs into clear user stories, use cases, process flows, business requirements, acceptance criteria, and other delivery artifacts.

. Facilitate requirements workshops and working sessions with business, product, operations, architecture, security, and engineering stakeholders.

. Identify requirements gaps, dependencies, risks, assumptions, and impacts across business processes and technology solutions.

. Support backlog refinement, sprint planning, requirements traceability, and other Agile delivery activities.

. Work closely with development and testing teams to clarify requirements and ensure delivered solutions align with intended business outcomes.

. Support testing, user acceptance testing, validation, and production readiness activities.

. Analyze business processes, operational data, and customer experience metrics to identify opportunities for improvement.

. Facilitate stakeholder discussions to resolve issues, establish priorities, and drive alignment across business and technology teams.

. Prepare clear project documentation, status reporting, stakeholder communications, and executive level materials as required.

Required qualifications to be successful in this role:

. Bachelor''s degree in Business, Information Systems, Computer Science, Engineering, or related discipline, or equivalent professional experience.

. 1 + years of Business Analyst experience supporting enterprise technology initiatives.

. Strong experience gathering, analyzing, documenting, and managing business and functional requirements.

. Demonstrated experience developing user stories, use cases, process flows, business requirements documents, acceptance criteria, and requirements traceability.

. Strong process analysis and process mapping skills, including current state and future state analysis.

. Experience working with both business and technical stakeholders to translate business needs into actionable technology requirements.

. Experience supporting Agile/Scrum delivery teams, including backlog refinement, sprint planning, testing, and acceptance activities.

. Ability to facilitate requirements workshops and stakeholder discussions involving multiple business and technology teams.

. Strong analytical and problem solving skills with the ability to understand complex business processes and technology dependencies.

. Excellent stakeholder management, written communication, verbal communication, and presentation skills.

. Ability to work effectively in a complex enterprise environment with multiple teams, priorities, and dependencies.

Preferred Qualifications:

. Experience supporting Customer Identity and Access Management (CIAM), Identity & Access Management (IAM), authentication, or identity verification initiatives.

. Experience with contact center, phone channel, or IVR technologies and business processes.

. Familiarity with CIAM platforms such as Transmit Security, Ping Identity, Okta, ForgeRock, Microsoft Entra External ID, or similar technologies.

. Understanding of customer authentication concepts, including risk based authentication, step up authentication, device intelligence, and identity verification.

. Experience supporting fraud prevention, account takeover prevention, cybersecurity, or other risk related initiatives.

. Experience analyzing customer journeys and identifying opportunities to improve customer experience while maintaining appropriate security controls.

. Experience working within financial services, banking, healthcare, telecommunications, or another highly regulated industry.

. Familiarity with enterprise security, privacy, risk, audit, and compliance requirements.

Core Competencies:

. Candidates should demonstrate strength across many of the following areas:

. Business and Requirements Analysis

. Requirements Elicitation and Management

. Business Process Analysis and Mapping

. Current State / Future State Analysis

. User Stories and Acceptance Criteria

. Stakeholder Facilitation

. Agile / Scrum Delivery

. Backlog Refinement and Requirements Traceability

. Business and Technology Alignment

. Data Analysis and Problem Solving

. Customer Journey Analysis

. Testing and UAT Support

. Cross Functional Collaboration

. Executive and Technical Communication

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $51,600.00 $86,500.00.

CGI''s benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well-being programs

#LI-GA1

Skills:

• Agile
• Business Analysis
• Access Management
• Communication

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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Applicants have rights under Federal Employment Laws:

• EPPA
• FMLA
• Know Your Rights: Workplace Discrimination is Illegal
• Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.