Business Analyst

Varmoda is hiring a Business Analyst to support technology and application service initiatives within a dynamic hybrid work environment. The ideal candidate will possess strong analytical, technical, and communication skills, with the ability to translate business needs into effective technology solutions. This role involves business process analysis, requirements gathering, process improvement, application testing, and production support while collaborating with cross-functional teams to deliver scalable solutions that align with organizational objectives. The successful candidate will play a key role in driving system enhancements, upgrades, and continuous improvement initiatives across the organization.

Key Responsibilities

• Analyze business processes and identify opportunities for process improvement and operational efficiency.
• Gather, document, and validate business, functional, and technical requirements.
• Develop business requirements documents, use cases, process flows, and user stories.
• Facilitate stakeholder meetings, workshops, and requirements sessions.
• Collaborate with development, QA, and support teams throughout the Software Development Life Cycle (SDLC).
• Create and execute test plans, test cases, and user acceptance testing (UAT) activities.
• Support application deployments, upgrades, enhancements, and maintenance initiatives.
• Act as a liaison between business users and technical teams to ensure project objectives are achieved.
• Assist in troubleshooting production issues and coordinate resolution efforts with internal teams and third-party vendors.
• Monitor application performance and ensure timely closure of reported incidents and service requests.
• Maintain process documentation, workflow diagrams, and project-related artifacts.
• Participate in Agile ceremonies including sprint planning, retrospectives, and daily stand-ups.
• Support multiple concurrent projects while maintaining high-quality deliverables and adherence to timelines.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• 4+ years of experience as a Business Analyst, Systems Analyst, or similar role.
• Strong understanding of Software Development Life Cycle (SDLC) methodologies.
• Experience with business process analysis and process re-engineering initiatives.
• Proven ability to develop business requirements, use cases, workflow diagrams, and test scripts.
• Experience coordinating and facilitating User Acceptance Testing (UAT).
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience supporting production applications and incident resolution activities.

Preferred Qualifications

• Experience working in Agile and Scrum environments.
• Experience with Azure DevOps for requirements management and project tracking.
• Proficiency with Microsoft Visio for process mapping and workflow documentation.
• Experience with Microsoft 365 services, including SharePoint Online and Microsoft Teams.
• Knowledge of cloud-based technologies and enterprise applications.
• Salesforce experience is highly preferred.
• Experience working with cross-functional business and technical stakeholders.

Technical Skills

• Azure DevOps
• Microsoft Visio
• Microsoft 365 Suite
• SharePoint Online
• Microsoft Teams
• Agile/Scrum Methodologies
• SDLC Practices
• Business Process Modeling
• Requirements Gathering & Documentation
• User Acceptance Testing (UAT)
• Production Support & Incident Management
• Salesforce (Preferred)