Business Analyst, Operations Internal Communications

Amazon's Internal Communications team supporting the Global Operations workforce is seeking an experienced Business Analyst with passion for analyzing data and surfacing key insights that drive strategic shifts and business decisions. This includes writing compelling business documents, developing data visualizations, and building automated solutions that drive business decision making and process improvement. The ideal candidate will draw upon advanced analytics, AI tools (such as Kiro and Quick Suite), and problem solving skills, and bring a passion for delivering business insights across a broad set of stakeholders. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun.

In this role, you will focus on strategy and storytelling, deciding what to measure, why it matters, and what action to take. You will build and own measurement frameworks that translate employee feedback signals, multi-channel content performance data, and behavioral patterns into narratives and recommendations that shape how we communicate with 1M+ Operations employees globally. You will lead recurring strategy sessions that advise content teams on what to publish, when, and how to frame it based on performance data and employee sentiment. You will write analytical narratives for global business reviews, build AI-powered automation that reduces manual reporting burden, and surface insights at scale using dashboards, Python, and intelligent agents.

You will manage relationships across a global team of non-technical communications strategists and technical partners (data engineers, business intelligence engineers) who support our data pipeline. You will prioritize technical work, present findings to senior leadership, and partner cross-functionally to innovate on how we reach and engage our workforce. This role requires someone who thinks critically and probabilistically, exploring what data might mean rather than jumping to conclusions, and who can build scalable systems from ambiguity. This role has great exposure to the broad Operations business and will help shape the future of employee communications and engagement globally.

Key job responsibilities

• Own the measurement framework for our internal communications channels, including key performance indicators (KPIs), baselines, benchmarks, and goals.
• Dive deep into content performance and employee feedback data to uncover insights, and share learnings across a global team of internal communicators.
• Analyze sentiment to identify where communications can close information gaps.
• Write analytical narratives for regular Business Reviews that tell the story of what happened, why, and what to do next, and track trends across the business overtime.
• Advise regional communications teams on content strategy using data (bi-weekly editorial calls, ad hoc requests, content recommendations).
• Build AI-powered automation to reduce manual reporting burden (automated reports, Slack integrations, scheduled data pulls, intelligent agents).
• Build and maintain dashboards and data tools for a global set of non-technical stakeholders.
• Design and implement reporting solutions that enable stakeholders to manage the business and make effective decisions.
• Access raw data feeds, build queries, organize data, and design visualizations that present business performance at a glance.
• Partner cross-functionally with tech teams to innovate and improve the customer experience for our internal teams and employee customers across Operations.

About the team

Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform, engage, and inspire our thousands of Operations employees around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.